Software Implementation Consultant, Acute & Payer

PointClickCare; United States; Remote; USD 75,000 - 82,000; Full time

Job summary

A leading healthcare technology company is seeking a Software Implementation Consultant to enhance patient outcomes and streamline processes. This remote role requires 5 years of experience in healthcare software implementation and a relevant bachelor’s degree, focusing on developing workflows and effective change management. The consultant will collaborate with care teams and ensure effective adoption of solutions.

Qualifications

• 5 years of experience in healthcare software implementation and consulting.
• Proven experience in guiding organizations through successful technology adoption.
• Strong expertise in developing workflows to enhance patient outcomes.

Responsibilities

• Lead business discoveries to confirm goals and understand practices.
• Design and develop best practice workflows for payer and provider organizations.
• Provide expert guidance on change management to enhance patient care.

Skills

Change Management

Communication

Analytical Skills

Education

Bachelor’s degree in healthcare administration, Nursing, Health Informatics

Job description

Position Summary

We are seeking a dynamic and results-oriented healthcare Software Implementation Consultant to join our team. As a key member of the customer facing Professional Service project team, you will leverage your expertise within the Payer and Provider segment to partner with care teams (nurse manager, case manager, care managers, care coordinators, population health teams, etc.), to develop best practice workflows, drive successful change management initiatives, and provide comprehensive training on their solutions to ensure optimal utilization and usage so they realize improved quality and efficiency of care delivery, ultimately leading to better patient outcomes.

*This is a remote role for those living in the US. 30% travel required. Canadian candidates cannot be considered.

Key Responsibility

• Lead detail business discoveries to confirm business goals and understand current business practices
• Design and develop best practice workflows that align with the unique requirements of payer and provider organizations that support project goals and outcomes
• Work hand-in-hand with care teams to ensure seamless integration of our software solutions into their existing workflows, addressing pain points and streamlining processes.
• Provide expert guidance on change management, helping customers navigate transitions and successfully adopt new technologies to enhance patient care, including user readiness and acceptance plans
• Translate technical requirements and execute system configuration setup
• Develop and deliver comprehensive training programs, ensuring care teams are proficient in utilizing our software to its fullest potential.
• Serve as a point of contact for customers super users and end users during implementation, addressing workflow, solution usage, and training needs ensuring a positive customer experience.
• Establish and maintain excellent client rapport via phone, online meetings, in person and email to build strong successful customer relationships
• Collaborate with the project manager to proactively predict, identify, and communicate issues, risks, escalations, and delays to ensure an exceptional customer experience and successful timely project completion
• Partner with Customer Success and Support to provide a seamless and well-documented transition for customers at the completion of each implementation process
• Collaborate with cross-functional teams, including product management and development, to provide customer feedback and contribute to product enhancements.
• Analyze customer feedback, challenges, and requirements, and contribute insights to drive continuous improvement.
• Develop and maintain expertise and knowledge in multiple product offerings, including knowledge of end-to-end solution and product value outcomes

Required Experience

• 5 years of experience in healthcare software implementation and consulting roles within the Payer and Provider segment (required).
• Bachelor’s degree in healthcare administration, Nursing, Health Informatics, or a related field.
• Strong expertise in developing workflows that optimize care delivery processes and enhance patient outcomes.
• Proven experience in change management, guiding organizations through successful technology adoption.
• Exceptional communication skills, with the ability to collaborate effectively with diverse stakeholders, including care teams, technical teams, and leadership.
• Proficiency in designing and delivering comprehensive training programs.
• Analytical mindset with problem-solving capabilities to identify opportunities for process improvement.
• Willingness to travel to customer sites as required (estimated 30% travel).

$75,600 - $81,300 a year

AtPointClickCare, base salary is one of the many components that make up our total rewards package.The US base salary rangefor this position is $75,600 - $81,300 + bonus + benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all USlocations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experienceincluding professional and lived experience, and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.

(Corp C P2)

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