IT Epicor Manager

QA Technology, Inc; Hampton (NH); On-site; USD 80,000 - 120,000; Full time

Job summary

A technology firm in Hampton, NH is seeking an experienced IT Manager to lead IT infrastructure management and support. The successful candidate will have over 5 years of experience, specifically in managing Microsoft environments and enhancing Epicor ERP systems. Responsibilities include system integration, technical support, project management, and training users. This on-site position offers the opportunity to drive improvements in business processes and system performance while supervising the MIS Coordinator.

Qualifications

• 5-10 years of management experience in a manufacturing environment.
• Proficiency with Active Directory and Microsoft environments.
• Epicor certifications are a plus.

Responsibilities

• Lead IT infrastructure management and enhancements.
• Develop and implement customizations in Epicor ERP.
• Integrate Epicor with internal and external systems.
• Provide technical support for software issues.
• Create reports and dashboards using SQL.
• Train users on new functionalities.

Skills

IT management

Epicor ERP system

SQL

C#

BPM

Business analysis

Microsoft server management

Technical support

Education

Bachelor's degree in Computer Science or MIS/Business Management

Tools

Epicor tools (BPM, BAQ, SSRS)

Job description

SUMMARY

We are seeking an IT Manager with 5+ years of experience to lead and manage all aspects of our IT infrastructure and other supported services. The ideal candidate will have a strong technical background and experience with IT management in a predominantly Microsoft environment. This role will require hands‑on involvement with hardware and software systems, network security and providing IT support to employees. This opportunity also requires in‑depth knowledge of the Epicor Kinetic ERP platform to create design solutions and implement changes to enhance business processes and improve system performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Responsibilities: Responsible for the maintenance of all computer hardware and software systems; the control of all assigned electronic media; stored documentation and the upgrade or change of all computer hardware and software. Responsible for the installation and maintenance of the internal phone system.
• Development and Customization: Design, develop, and implement customizations and enhancements in the Epicor ERP system using C#, BPM, BAQ, SSRS and other tools within the Epicor framework.
• System Integration: Integrate Epicor with other internal and external systems to ensure seamless data flow and communication between different platforms. Work with third party add‑ons to Epicor such as Avalara, QuickShip and Bartender.
• Business Process Optimization: Collaborate with business users and stakeholders to understand their needs, analyze business processes, and recommend improvements to increase efficiency and effectiveness.
• Technical Support: Provide ongoing support and troubleshooting for software‑related issues, including diagnosing problems, identifying solutions, and implementing fixes in a timely manner.
• Data Management: Create and manage reports, dashboards, and data extracts using SQL, SSRS, and other reporting tools to meet business requirements.
• Documentation: Maintain thorough documentation of all customizations, configurations, and development work to ensure clarity and continuity for future development and support.
• Training and Support: Assist in training users on new functionalities and best practices within the Epicor system.
• Project Management: Participate in or lead ERP‑related projects, ensuring timely delivery and adherence to project goals and timelines, including but not limited to transitioning our current ERP software over to Epicor.
• Revision Upgrades: Test and perform Epicor revision upgrades as needed when released by Epicor.
• Epicor System Security: Set up and maintain user accounts. Maintaining software security.

SUPERVISORY RESPONSIBILITIES

Supervises and oversees the activities of the MIS Coordinator.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

A bachelor degree in CS or MIS/Business Management as well as 5-10 years of progressive management experience in a manufacturing environment. Proficiency supporting multiple Microsoft servers and workstations in an Active Directory environment. Experience with Epicor tools such as BPM, BAQ and SSRS. Epicor certifications are a plus.

LANGUAGE SKILLS

Ability to communicate with all levels of personnel.

MATHEMATICAL SKILLS

Practice utilization of college level Algebra.

REASONING ABILITY

Ability to understand and resolve technical problems/situations.

PHYSICAL DEMANDS

Physical demands for this role include regularly sitting for extended periods of time, standing, walking, and lifting/carrying a minimum of 20lbs, reaching, pushing, kneeling, and pulling. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is an on‑site position.

CONTACT

Interested candidates should forward a current resume and cover letter via electronic mail to:

No Telephone calls please
QA Technology Company, Inc. is an Equal Opportunity Employer (EOE).