Software Engineer, CX & Self‑Service Apps

Amazon; Austin (TX); On-site; USD 144,000 - 194,000; Full time

Job summary

Amazon is seeking a Software Development Engineer for the CX-STAR team to build software for Alexa, Prime Video, Kindle, and related devices. You will work on intelligent self‑service solutions and tools for the tech-support organization, solving challenging problems with scalable code.

The role emphasizes collaboration with senior leaders across cross‑functional teams, agile practices, and delivering high‑impact customer experiences worldwide.

Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship design or architecture experience (design patterns, reliability and scaling).
• Experience programming with at least one software programming language.

Responsibilities

• Solve difficult engineering problems with elegant and practical code.
• Mentor other team members and define engineering best practices.
• Champion the customer by prioritizing user needs in solutions.
• Design and build software for mobile, front-end clients, and server systems.
• Demonstrate broad technical knowledge across domains.
• Troubleshoot complex issues and develop creative solutions.
• Contribute to smart home device integrations and experiences.
• Foster clear communication to build strong team relationships.

Skills

Professional software development

Design/architecture experience

Programming language experience

Education

Bachelor's degree in computer science or equivalent

Job description

Amazon is seeking a Software Development Engineer for the CX-STAR team to build software for Alexa, Prime Video, Kindle, and related devices. You will work on intelligent self‑service solutions and tools for the tech-support organization, solving challenging problems with scalable code.

The role emphasizes collaboration with senior leaders across cross‑functional teams, agile practices, and delivering high‑impact customer experiences worldwide.