Full-Stack Software Engineer, Self-Service Support

Socket.dev; Austin (TX); On-site; USD 144,000 - 194,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon seeks software development engineers to join CX-STAR, building self-service support across Kindle, Fire TV, Echo, Alexa, Prime Video and more. You’ll work across React front ends, Java services, and AWS infrastructure, delivering live experiments and data-driven decisions.

You will own features end-to-end, design scalable solutions, and contribute to global releases with on-call responsibilities and code reviews across teams.

Qualifications

• 2+ years of non‑internship professional software development experience.
• 2+ years of programming with at least one software programming language experience
• 2+ years of non‑internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

Responsibilities

• Own features end to end on Amazon's customer service pages for devices and digital products — design, implementation, testing, deployment, and operations
• Design solutions for problems where the goal is clear but the approach is not, and bring clarity to work that carries real technical risk
• Build across a React component library, Java services, and AWS infrastructure — refactoring and simplifying as readily as you add
• Own the A/B experiment that launches your feature: read the results, weigh the customer-impact and performance data, and recommend whether it ships to everyone, holds, or rolls back
• Launch features into new countries, accounting for translation, regional data differences, and per-country release requirements
• Carry on-call for what you own, drive failures to a permanent root‑cause fix, and make the case for operational work against new features
• Review your teammates' code — including that of more senior engineers — mentor engineers newer to the team, and document your software well enough that someone who has never seen it can extend it

Skills

Java

React

Angular

Full stack

Education

Bachelor's degree in computer science or equivalent

Tools

AWS

REST APIs

Job description

Amazon seeks software development engineers to join CX-STAR, building self-service support across Kindle, Fire TV, Echo, Alexa, Prime Video and more. You’ll work across React front ends, Java services, and AWS infrastructure, delivering live experiments and data-driven decisions.

You will own features end-to-end, design scalable solutions, and contribute to global releases with on-call responsibilities and code reviews across teams.