Software Development Engineer, Customer Service

Amazon; Austin (TX); On-site; USD 144,000 - 194,000; Full time

Job summary

Amazon is seeking a Software Development Engineer for the CX-STAR team to build software for Alexa, Prime Video, Kindle, and related devices. You will work on intelligent self‑service solutions and tools for the tech-support organization, solving challenging problems with scalable code.

The role emphasizes collaboration with senior leaders across cross‑functional teams, agile practices, and delivering high‑impact customer experiences worldwide.

Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship design or architecture experience (design patterns, reliability and scaling).
• Experience programming with at least one software programming language.

Responsibilities

• Solve difficult engineering problems with elegant and practical code.
• Mentor other team members and define engineering best practices.
• Champion the customer by prioritizing user needs in solutions.
• Design and build software for mobile, front-end clients, and server systems.
• Demonstrate broad technical knowledge across domains.
• Troubleshoot complex issues and develop creative solutions.
• Contribute to smart home device integrations and experiences.
• Foster clear communication to build strong team relationships.

Skills

Professional software development

Design/architecture experience

Programming language experience

Education

Bachelor's degree in computer science or equivalent

Job description

Software Development Engineer, Customer Service

Job ID: 10497914 | Amazon.com Services LLC

Do you enjoy solving complex problems with simple solutions? Would you like to help us innovate on behalf of Amazon’s Digital and Device customers? The CX-STAR (Subscriptions, Troubleshooting, and Accounts Resolutions) organization is seeking an experienced software development engineer to join the engineering team.

The CX-STAR vision is to create innovative support experiences for customers of Amazon’s devices and digital products, through intelligent self‑service solutions and enabling our tech‑support organization with tools and technology. The job will give you direct experience building software included on Amazon companion apps (Alexa, Prime Video, Music, and Kindle Reader) and devices (Fire TV, Tablets, and Echo devices), helping millions of customers around the world.

Key job responsibilities

• Solve difficult engineering problems with elegant and practical code
• Help define engineering best practices and provide technical mentorship to other members of the engineering team
• Be a champion for the customer, ensuring their needs always come first
• Design and build software for mobile, front‑end clients, and server systems
• Industry‑leading technical abilities showcasing a breadth and depth of technical knowledge
• Strong problem‑solving and troubleshooting skills with the ability to develop creative solutions to seemingly impossible engineering problems
• Passion for working with smart home devices
• The ability to build good working relationships within the team by communicating clearly.

We use agile development strategies and seek software engineering leaders who can thrive in a fast‑paced, high‑energy work environment.

A day in the life

You will work closely with senior leaders across cross‑functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets.

About the team

Our team owns the Help & Feedback portion of Amazon's companion apps and devices, such as Alexa, Prime Video, Amazon Music, Kindle Reader, Fire Tablets, FireTVs and the Echo family of devices. Regardless of where you are in the world or what language you need assistance in, you're coming to our team's product where you can get help with whatever your issue is.

Basic Qualifications

• 3+ years of non‑internship professional software development experience
• 2+ years of non‑internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one software programming language

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.