Software Engineer – Conversational AI

Symple Lending, Inc.

Tampa, Northern (FL, KY)

Hybrid

USD 110,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Hybrid work in Tampa

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Job summary

Symple Lending, Inc. in Tampa, FL is seeking a Software Engineer – Conversational AI to design, build, and maintain the cloud infrastructure and REST APIs powering our AI voice agents and supporting real-time contact center operations.

You will develop TypeScript AWS Lambda REST APIs, build conversational agents using ElevenLabs and Zoom Virtual Agent, and collaborate with stakeholders to translate requirements into scalable AI solutions.

Qualifications

Production experience with TypeScript/Node.js on cloud-based APIs.
Experience building REST APIs and integrating with AI platforms.
Strong TDD practices using Jest and Git workflows.
Familiarity with conversational AI tools and AWS services.

Responsibilities

Design and develop TypeScript AWS Lambda REST APIs for AI voice agents.
Build and maintain conversational AI agents (ElevenLabs, ZVA).
Implement infrastructure as code using AWS CDK.
Collaborate with stakeholders to translate requirements into scalable APIs.

Skills

TypeScript

Node.js

AWS

REST API development

TDD (Jest)

Prompt engineering

AI agent configuration

Git workflows

Tools

AWS Lambda

API Gateway

DynamoDB

SQS

SNS

EventBridge

AWS CDK

Job description

Hybrid – Tampa, FL

About Symple Lending

Symple Lending is a fast-growing fintech company transforming the consumer lending experience through technology, data, and high-performance marketing. We leverage AI, automation, and modern cloud infrastructure to create smarter customer experiences while driving measurable business results. Our environment is fast-paced, execution-driven, and focused on measurable outcomes. We prioritize builders—people who take ownership, move quickly, and solve problems at the system level.

About the Role

We're seeking a Software Engineer – Conversational AI to join our Customer Engagement team. You'll design, build, and maintain the cloud infrastructure and REST APIs that power our AI voice agents while supporting real-time contact center operations, including call routing, lead management, outbound campaigns, and conversation storage.

What You'll Do

Design and develop TypeScript AWS Lambda REST APIs for AI voice agents.
Build and maintain conversational AI agents in ElevenLabs and Zoom Virtual Agent (ZVA).
Perform prompt engineering, tool definition, and agent optimization.
Write unit and integration tests following TDD best practices.
Develop Infrastructure as Code using AWS CDK (TypeScript).
Integrate with Twilio or similar telephony platforms for calls and SMS.
Monitor, troubleshoot, and optimize production systems using CloudWatch.
Participate in code reviews and architectural decisions.
Partner with business stakeholders to translate requirements into scalable APIs and AI solutions.

What We're Looking For

Production experience with TypeScript, Node.js, and AWS.
REST API development using API Gateway or similar technologies.
Experience with conversational AI platforms (ElevenLabs, ZVA, AWS Lex, Dialogflow, or similar).
Prompt engineering and AI agent configuration experience.
AWS Lambda, API Gateway, DynamoDB, SQS, SNS, S3, EventBridge, and AWS CDK.
Experience integrating Twilio or other telephony providers.
Strong TDD practices using Jest or similar frameworks.
Knowledge of IAM, secrets management, secure API design, and Git workflows.
Ability to collaborate in a fast-paced engineering environment.

Preferred Qualifications