Software Engineer, Conversational AI (Hybrid - Tampa)

Symple Lending; Tampa (FL); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Hybrid work environment in Tampa, FL

Job summary

Symple Lending is seeking a Software Engineer - Conversational AI to power our AI-driven customer engagement platform. You will design, build, and maintain the cloud infrastructure and REST APIs that support real-time contact center operations, including call routing and outbound campaigns.

You will work with TypeScript, AWS services, and conversational AI tools such as ElevenLabs and Zoom Virtual Agent, writing tests with TDD and shaping scalable APIs that meet business needs.

Qualifications

• Proven experience building TypeScript AWS Lambda REST APIs.
• Experience with conversational AI platforms such as ElevenLabs or Zoom Virtual Agent.
• Strong TDD with Jest.
• Experience with AWS services including Lambda, API Gateway, DynamoDB, SQS, SNS, S3, EventBridge.
• Prompt engineering and AI agent configuration experience.
• IAM & Secrets management, secure API design, and Git workflows.

Responsibilities

• Design and develop TypeScript AWS Lambda REST APIs for AI voice agents.
• Build and maintain conversational AI agents in ElevenLabs and Zoom Virtual Agent.
• Perform prompt engineering, tool definition, and agent optimization.
• Write unit and integration tests following TDD.
• Develop Infrastructure as Code using AWS CDK (TypeScript).
• Integrate with Twilio or other telephony platforms.
• Monitor, troubleshoot, and optimize production systems using CloudWatch.
• Participate in code reviews and architectural decisions.
• Partner with stakeholders to translate requirements into scalable APIs and AI solutions.

Skills

TypeScript

Node.js

AWS

TDD (Jest)

Conversational AI

Prompt engineering

IAM & Secrets management

Git workflows

Collaboration

Tools

AWS Lambda

API Gateway

DynamoDB

SQS

SNS

S3

EventBridge

Twilio

ElevenLabs

Zoom Virtual Agent

Job description

Symple Lending is seeking a Software Engineer - Conversational AI to power our AI-driven customer engagement platform. You will design, build, and maintain the cloud infrastructure and REST APIs that support real-time contact center operations, including call routing and outbound campaigns.

You will work with TypeScript, AWS services, and conversational AI tools such as ElevenLabs and Zoom Virtual Agent, writing tests with TDD and shaping scalable APIs that meet business needs.