Software Engineer – Conversational AI

Symple Lending; Tampa (FL); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Hybrid work environment in Tampa, FL

Job summary

Symple Lending is seeking a Software Engineer - Conversational AI to power our AI-driven customer engagement platform. You will design, build, and maintain the cloud infrastructure and REST APIs that support real-time contact center operations, including call routing and outbound campaigns.

You will work with TypeScript, AWS services, and conversational AI tools such as ElevenLabs and Zoom Virtual Agent, writing tests with TDD and shaping scalable APIs that meet business needs.

Qualifications

• Proven experience building TypeScript AWS Lambda REST APIs.
• Experience with conversational AI platforms such as ElevenLabs or Zoom Virtual Agent.
• Strong TDD with Jest.
• Experience with AWS services including Lambda, API Gateway, DynamoDB, SQS, SNS, S3, EventBridge.
• Prompt engineering and AI agent configuration experience.
• IAM & Secrets management, secure API design, and Git workflows.

Responsibilities

• Design and develop TypeScript AWS Lambda REST APIs for AI voice agents.
• Build and maintain conversational AI agents in ElevenLabs and Zoom Virtual Agent.
• Perform prompt engineering, tool definition, and agent optimization.
• Write unit and integration tests following TDD.
• Develop Infrastructure as Code using AWS CDK (TypeScript).
• Integrate with Twilio or other telephony platforms.
• Monitor, troubleshoot, and optimize production systems using CloudWatch.
• Participate in code reviews and architectural decisions.
• Partner with stakeholders to translate requirements into scalable APIs and AI solutions.

Skills

TypeScript

Node.js

AWS

TDD (Jest)

Conversational AI

Prompt engineering

IAM & Secrets management

Git workflows

Collaboration

Tools

AWS Lambda

API Gateway

DynamoDB

SQS

SNS

S3

EventBridge

Twilio

ElevenLabs

Zoom Virtual Agent

Job description

Hybrid - Tampa, FL

About Symple Lending

Symple Lending is a fast-growing fintech company transforming the consumer lending experience through technology, data, and high-performance marketing. We leverage AI, automation, and modern cloud infrastructure to create smarter customer experiences while driving measurable business results. Our environment is fast-paced, execution-driven, and focused on measurable outcomes. We prioritize builders-people who take ownership, move quickly, and solve problems at the system level.

About the Role

We're seeking a Software Engineer - Conversational AI to join our Customer Engagement team. You'll design, build, and maintain the cloud infrastructure and REST APIs that power our AI voice agents while supporting real-time contact center operations, including call routing, lead management, outbound campaigns, and conversation storage.

What You'll Do

• Design and develop TypeScript AWS Lambda REST APIs for AI voice agents.
• Build and maintain conversational AI agents in ElevenLabs and Zoom Virtual Agent (ZVA).
• Perform prompt engineering, tool definition, and agent optimization.
• Write unit and integration tests following TDD best practices.
• Develop Infrastructure as Code using AWS CDK (TypeScript).
• Integrate with Twilio or similar telephony platforms for calls and SMS.
• Monitor, troubleshoot, and optimize production systems using CloudWatch.
• Participate in code reviews and architectural decisions.
• Partner with business stakeholders to translate requirements into scalable APIs and AI solutions.

What We're Looking For

• Production experience with TypeScript, Node.js, and AWS.
• REST API development using API Gateway or similar technologies.
• Experience with conversational AI platforms (ElevenLabs, ZVA, AWS Lex, Dialogflow, or similar).
• Prompt engineering and AI agent configuration experience.
• AWS Lambda, API Gateway, DynamoDB, SQS, SNS, S3, EventBridge, and AWS CDK.
• Experience integrating Twilio or other telephony providers.
• Strong TDD practices using Jest or similar frameworks.
• Knowledge of IAM, secrets management, secure API design, and Git workflows.
• Ability to collaborate in a fast-paced engineering environment.

Preferred Qualifications

• HubSpot CRM integrations
• GitHub Actions CI/CD pipelines
• SQL, Redshift, Athena, or similar analytics platforms
• CloudWatch dashboards and observability
• EventBridge Scheduler experience

Technologies You'll Work With

• Node.js & TypeScript
• AWS Lambda, API Gateway, CDK
• DynamoDB, Amazon S3
• SQS, SNS, EventBridge Scheduler
• Twilio
• ElevenLabs & Zoom Virtual Agent
• CloudWatch & pino structured logging
• Git & GitHub

Why Join Symple Lending

• Build cutting-edge AI solutions with real business impact.
• Work alongside a collaborative, high-performing engineering team.
• Own scalable systems that directly improve the customer experience.
• Join a company that values innovation, ownership, and execution.

Compensation & Benefits

• Competitive base salary
• Performance bonus opportunities
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• Hybrid work environment in Tampa, FL