Software Engineer – AI Tools for Customer Support

Ring; Hawthorne (CA); On-site; USD 143,700 - 194,400; Full time

Benefits offered by this job

Sign‑on payments

Restricted stock units (RSUs)

Health insurance (medical, dental, etc

401(k) matching

Paid time off

Parental leave

Job summary

Ring is seeking a Software Development Engineer to join the AI transformation of the Customer Supporting activities in Hawthorne. You will own the maintenance, design, development, and delivery of tools and cloud services that support our customer support team and engineers, and contribute to customer service tools on a growing team.

The ideal candidate is curious, goal‑oriented, and focused on software quality, consistency, maintainability, performance, and security.

Qualifications

• 3+ years of non‑internship software development experience.
• 2+ years of non‑internship design or architecture experience.
• 1+ year of software development engineer or related occupational experience.
• 1+ year of designing and developing large‑scale, multi‑tiered, multi‑threaded, embedded or distributed software applications, tools, systems, and services using C#, C++, Java, or Perl.
• 1+ year of Object Oriented Design experience.
• Experience programming with at least one software programming language.

Responsibilities

• Design, create, and update functionality for the tools, systems, software, and sites that provide AI automation for Customer Supporting activities.
• Identify opportunities to improve the user experience on platforms used by customers, as well as increase efficiency and informational flow.
• Engage internal teams (CS, Engineering, QA, Product, Marketing, HR, etc.) and external stakeholders for implementing features.

Skills

Software development

System design

OO design

C#/C++/Java

Bachelor's degree in CS/Engineering

Education

Bachelor's degree in Computer Science or related field

Job description

Ring is seeking a Software Development Engineer to join the AI transformation of the Customer Supporting activities in Hawthorne. You will own the maintenance, design, development, and delivery of tools and cloud services that support our customer support team and engineers, and contribute to customer service tools on a growing team.

The ideal candidate is curious, goal‑oriented, and focused on software quality, consistency, maintainability, performance, and security.