Software Development Engineer, CS Tools

Amazon; Hawthorne (CA); On-site; USD 144,000 - 194,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSUs

Job summary

Amazon in Hawthorne is seeking a Software Development Engineer to join the AI transformation of Customer Support activities. You will own maintenance, design, development, and delivery of tools and cloud services that support our customer support team and engineers.

You will collaborate with CS, Engineering, QA, Product, Marketing, HR and external stakeholders to implement features, improve UX, and increase efficiency and information flow across platforms.

Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years in design or architecture of large-scale systems.
• 1+ years in software development engineer or related role.
• 1+ years in designing and developing multi-tier or distributed software applications.
• 1+ years of Object Oriented Design experience.
• Bachelor's degree or foreign equivalent in CS/Engineering/Math or related field.
• Experience programming with at least one software language.

Responsibilities

• Design, create, and update functionality for AI-automation tools for Customer Supporting activities.
• Identify opportunities to improve user experience and information flow on customer platforms.
• Engage internal teams and external stakeholders to implement features.

Skills

C#

C++

Java

Perl

Object Oriented Design

Design patterns

Distributed systems

Software architecture

3+ years non-internship software dev

Bachelor's degree in CS/Engineering/ML

Education

Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field

Tools

Git

Job description

Ring is looking for a Software Development Engineer to join AI transformation of the Customer Supporting activities. We're open to hiring this person to sit in our Hawthorne.

The ideal candidate will be curious, creative, goal-oriented, and excited to support other internal team members. You take ownership of your work and are passionate about software quality, consistency, maintainability, performance, and security. You will own the maintenance, design, development, and delivery of multiple tools and cloud services that support our customer support team and engineers. You will have the opportunity to contribute to customer service tools on a growing team.

Key job responsibilities

• Design, create, and update functionality for the tools, systems, software, and sites that provides AI-automation for Customer Supporting activities.
• Identify opportunities to improve the user experience on platforms used by customers, as well as increase efficiency and informational flow.
• Engage internal teams (CS, Engineering, QA, Product, Marketing, HR, etc.) and external stakeholders for implementing features.

Basic Qualifications

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• 1+ years of software development engineer or related occupational experience
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
• 1+ years of Object Oriented Design experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
• Experience programming with at least one software programming language

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Hawthorne - 143,700.00 - 194,400.00 USD annually