Software Engineer, AI Detection & Customer Solutions

Pangram; New York (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with 100% employer match on 4%

20 days of PTO

Office lunch

Job summary

Pangram Labs is hiring a Software Engineer to craft product experiences and deliver customer solutions. You will be the primary technical contact in customer Slack channels, handling bugs, feature requests, and building integrations and infrastructure for diverse customers.

This early-career role offers growth toward technical leadership as you learn our detection models and APIs. You’ll work with Python, REST APIs, cloud infrastructure, and frontend tech like React/Next.js while collaborating

Qualifications

• 0–2 years of professional software engineering experience or a strong internship background.
• Proficient in Python; comfortable with REST APIs, cloud infrastructure and CI/CD.
• Proficient in frontend development (React, Next.js).
• Strong written communicator able to explain tech to engineers and non-technical customers.
• Comfortable with ambiguity and switching between customer conversations and code.
• Interest in AI/ML products is a plus.

Responsibilities

• Own bugs and feature requests from intake to completion with engineering alignment.
• Serve as the primary technical contact in customer Slack channels; triage and respond.
• Build, scope, and maintain custom integrations, deployments, and infra for unique customers.
• Reproduce issues and ship fixes or hand off to engineering as needed.
• Support onboarding and API integration with samples, docs, and debugging.
• Track requests and surface patterns to Product for the roadmap.
• Develop and maintain internal playbooks and docs for customer setups.

Skills

Python

REST APIs

Cloud infrastructure

CI/CD

React

Next.js

Communication skills

Ambiguity tolerance

AI/ML interest

Tools

Slack

Job description

Pangram Labs is hiring a Software Engineer to craft product experiences and deliver customer solutions. You will be the primary technical contact in customer Slack channels, handling bugs, feature requests, and building integrations and infrastructure for diverse customers.

This early-career role offers growth toward technical leadership as you learn our detection models and APIs. You’ll work with Python, REST APIs, cloud infrastructure, and frontend tech like React/Next.js while collaborating