AI-Driven Software Development Manager, Talent AI Solutions

Amazon; New York (NY); On-site; USD 203,000 - 275,000; Full time

Job summary

Amazon Connect Talent in New York is seeking a Software Development Manager to lead a team building AI-powered solutions within Amazon Connect. You will balance rapid innovation with reliability and compliance while guiding architectural decisions and cross-functional collaboration.

The role emphasizes leadership in AI product delivery, team growth, and scalable systems, with a focus on measurable customer impact in a fast-moving environment.

Qualifications

• 3+ years of engineering team management experience.
• 7+ years of working directly within engineering teams experience.
• 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience.
• 8+ years of leading the definition and development of multi tier web services experience.
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations.
• Experience partnering with product or program management teams.
• Experience with AI/ML technologies.

Responsibilities

• Lead and grow a team building production AI applications for enterprise customers
• Partner with product and science teams to deliver impactful AI features that simplify complex business processes
• Drive technical decisions and architecture for AI systems that balance accuracy, latency, and compliance
• Build processes for AI development that emphasize rapid experimentation while maintaining quality
• Recruit and develop talented engineers, fostering an inclusive team culture

Skills

Engineering management

Engineering team experience

System design and architecture

Multi-tier web services

SDLC knowledge

Product/PM collaboration

AI/ML technologies

Job description

Amazon Connect Talent in New York is seeking a Software Development Manager to lead a team building AI-powered solutions within Amazon Connect. You will balance rapid innovation with reliability and compliance while guiding architectural decisions and cross-functional collaboration.

The role emphasizes leadership in AI product delivery, team growth, and scalable systems, with a focus on measurable customer impact in a fast-moving environment.