Software Development Manager, Agentic WorkSpaces Applications, Amazon Agentic WorkSpaces

Amazon; Seattle (WA); On-site; USD 180,000 - 240,000; Full time

Job summary

Amazon is seeking a Software Development Manager for the Agentic WorkSpaces Applications team. The role leads the engineering of Advisor, an AI-powered troubleshooting and optimization experience for administrators, and manages the Control Plane Services used to provision and configure environments at scale.

You will own Advisor end-to-end, improve its accuracy and trustworthiness, and push toward proactive detection and self-healing across millions of workloads.

Qualifications

• Proven experience leading software engineering teams.
• Strong background in distributed systems and scalable services.
• Hands-on experience with AI/ML solutions in production.
• Familiarity with enterprise collaboration/workspace environments.

Responsibilities

• Lead a software engineering team delivering Advisor end-to-end capabilities.
• Own availability, latency, security, and health of key services.
• Drive accuracy and trust in AI-driven recommendations and detections.
• Collaborate across product, security, and operations to ship reliable software.

Skills

Team leadership

Distributed systems

Applied AI

SaaS/WorkSpaces domain

Job description

Software Development Manager, Agentic WorkSpaces Applications, Amazon Agentic WorkSpaces

Job ID: 10517793 | Amazon.com Services LLC

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

The Amazon Agentic WorkSpaces organization is building the future of secure, high-performance agentic WorkSpaces Applications environments — environments that span desktops and applications, serving knowledge workers, task workers, and automation agents at millions-of-user scale.

The role

The Amazon Agentic WorkSpaces organization is seeking a Software Development Manager to lead the engineering team behind Amazon WorkSpaces Advisor, our AI-powered troubleshooting and optimization experience for administrators. We are building agentic solutions that analyze fleet telemetry, diagnose root causes, and recommend or apply fixes — turning problems that once took days of manual investigation into answers delivered in minutes. Our aim is to make virtual desktop and application environments effectively self-diagnosing, so administrators spend their time on strategic work instead of chasing symptoms across consoles and logs.

You will lead a team of software engineers building at the intersection of applied AI and large-scale distributed systems. You will own Advisor end to end — expanding the range of problems it can solve, raising the accuracy and trustworthiness of its recommendations, and advancing it from reactive troubleshooting toward proactive detection and self-healing. In addition, your team owns a set of Control Plane Services through which customers provision, configure, and manage their environments, where you will be accountable for availability, latency, security posture, and operational health. This role offers the opportunity to build new agentic products from the ground up while operating production services that customers depend on every day.

You will influence