WW SA Leader, Agentic Workspaces, Applied AI Solutions, SA Team

Amazon Web Services (AWS); Arlington (VA); On-site; USD 201,000 - 272,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Employee assistance programs

Job summary

Amazon Web Services, Inc. is seeking a Senior Manager of Solutions Architecture to lead the Worldwide Agentic Workspaces SA team within AAIS.

You will own the technical strategy, engagement models, and field enablement for agentic desktop solutions, partnering with service, GTM, and product leadership to scale adoption across AMER, EMEA, and APJ. You will guide a globally distributed team of specialists, set the technical bar, and shape reference architectures for end‑user computing in a rapidly

Qualifications

• Deep technical knowledge of end‑user computing technologies including desktop virtualization (VDI), desktop‑as‑a‑service (DaaS), workspace management, and endpoint security.

Responsibilities

• Lead and develop a high‑performing team of Specialist Solutions Architects across geographies.
• Own the worldwide SA strategy for Agentic Workspaces and define global engagement models.
• Serve as senior technical advisor to enterprise customers evaluating Amazon WorkSpaces and agentic desktop solutions.
• Drive adoption and defend against competitors with differentiated architectures and POC programs.
• Partner with product and service teams to define autonomous AI agent integration with desktops.

Skills

End-user computing

VDI

DaaS

Workspace management

Endpoint security

Education

Bachelor's degree

Job description

DescriptionAre you passionate about the future of intelligent desktops and autonomous workplace technology? Do you want to lead a team that is defining how enterprises deploy, manage, and transform end‑user computing through agentic AI? Amazon Web Services (AWS) is looking for a Senior Manager of Solutions Architecture to lead our Worldwide Agentic Workspaces Solutions Architecture team within Applied AI Solutions (AAIS).

DescriptionAre you passionate about the future of intelligent desktops and autonomous workplace technology? Do you want to lead a team that is defining how enterprises deploy, manage, and transform end‑user computing through agentic AI? Amazon Web Services (AWS) is looking for a Senior Manager of Solutions Architecture to lead our Worldwide Agentic Workspaces Solutions Architecture team within Applied AI Solutions (AAIS).
In this role, you will lead a globally distributed team of Specialist Solutions Architects who serve as the primary technical advisors to enterprise customers adopting Amazon WorkSpaces, WorkSpaces Thin Client, and our emerging portfolio of agentic desktop and automation solutions. You will own the technical strategy, customer engagement model, and field enablement for the Agentic Workspaces SA practice, partnering closely with the Service Team, GTM/Business Development, and Product leadership to drive adoption at scale.
The Agentic Workspaces business is substantial and growing rapidly. You will define how Solutions Architects engage customers across desktop-as-a-service, intelligent workspace automation, and AI-powered end‑user computing. Your team will build the technical bar for customer engagements, develop reference architectures, and pioneer new solutions at the intersection of end‑user computing and agentic AI.
This is a role for a technical leader who can operate at the intersection of deep infrastructure expertise and emerging AI capabilities, someone who has led end‑user computing or desktop virtualization programs at scale and is now ready to shape the next generation of intelligent, autonomous workspace solutions.

Key job responsibilities

• Lead and develop a high-performing team** of Specialist Solutions Architects focused on Agentic Workspaces and end‑user computing, providing technical mentorship, career development, and performance management across multiple geographies.
• Own the worldwide SA strategy** for Agentic Workspaces, defining engagement models, technical readiness programs, and customer success frameworks that scale globally across AMER, EMEA, and APJ.
• Serve as the senior technical advisor** to enterprise customers evaluating and deploying Amazon WorkSpaces, WorkSpaces Thin Client, and agentic desktop solutions, engaging directly with CIOs, CTOs, and VP-level technical decision‑makers.
• Drive customer adoption and competitive defense** by developing differentiated architectures, proof‑of‑concept engagements, and migration strategies that position AWS favorably against Citrix, VMware Horizon, Microsoft AVD/W365, and emerging AI‑native workspace providers.
• Pioneer agentic workspace solutions** by partnering with the Service Team and Product to define how autonomous AI agents integrate with desktop environments, enabling intelligent automation, self‑healing workspaces, and AI‑assisted end‑user experiences.
• Build and scale field enablement programs** including training, certification, solution assets, and reusable architectures that multiply SA expertise across the broader AWS field organization and partner ecosystem.
• Influence product roadmap** by synthesizing customer feedback, competitive intelligence, and field insights into actionable recommendations for Service Team leadership, ensuring the product evolves to meet enterprise requirements.
• Establish and maintain the technical bar** for the team through architecture reviews, design standards, and engagement quality frameworks that ensure consistent, world‑class customer outcomes.
• Partner cross‑functionally** with GTM/Business Development, Partner SA, Professional Services, and Account teams to drive pipeline creation, accelerate deal velocity, and expand the Agentic Workspaces footprint across strategic accounts.
• Represent AWS externally** as a thought leader through customer executive briefings, re:Invent sessions, blog posts, and industry engagements that establish AWS as the leader in intelligent end‑user computing.

A day in the life

Your morning might start with a strategic architecture review for a Fortune 500 financial services customer migrating 50,000 desktops from a legacy solution to Amazon WorkSpaces with AI‑powered automation. Mid‑morning, you coach one of your Solutions Architects through a complex proof‑of‑concept involving agentic desktop assistants that autonomously resolve IT tickets and optimize workspace performance. Over lunch, you review the team's competitive win/loss analysis and refine your displacement playbook.
In the afternoon, you join a product roadmap review with the WorkSpaces Service Team, advocating for features your largest customers need. You then prepare your team's contribution to the upcoming re:Invent session on the future of intelligent desktops. Before wrapping up, you hold a 1:1 with a team member in EMEA, discussing their path to Principal SA and reviewing their approach to a multi‑region deployment architecture for a global manufacturing customer.

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 7+ years of management of technical, enterprise customer facing resources or equivalent experience
• 7+ years of infrastructure architecture, database architecture and networking experience
• Bachelor's degree
• Deep technical knowledge of end‑user computing technologies including desktop virtualization (VDI), desktop‑as‑a‑service (DaaS), workspace management, and endpoint security

Preferred Qualifications

• Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 221,100.00 - 299,200.00 USD annually

USA, VA, Arlington - 201,000.00 - 272,000.00 USD annually

USA, WA, Seattle - 201,000.00 - 272,000.00 USD annually

Company - Amazon Web Services, Inc.

Job ID: A10449444