Software Development Engineer in Test (SDET) III

Currency Technics + Metrics Inc; Millersville (MD); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Currency Technics + Metrics Inc seeks a Software Development Engineer in Test (SDET) III in Millersville, MD to own testing across multiple components. You will design automated tests, build frameworks, and integrate testing into CI/CD, while mentoring peers and driving quality practices.

The role emphasizes risk-based testing, collaboration with Engineering and Product, and delivering reliable, scalable software for our SaaS/UCaaS offerings.

Qualifications

• 5+ years of software quality assurance or testing experience in a professional environment.
• BS in Computer Science, Math, or similar analytical discipline preferred.
• Strong testing across web apps, services, data, and workflows; functional, exploratory, regression, and integration testing.

Responsibilities

• Lead quality strategy for moderately complex projects spanning multiple components or services.
• Design maintainable manual and automated testing approaches
• Develop and improve automated testing within CI/CD pipelines (API, integration, end-to-end)
• Mentor junior QA engineers and contribute to quality culture

Skills

QA testing

Automation testing

API testing

Test frameworks

CI/CD

Playwright/Cypress/Selenium

Troubleshooting

Cross-team collaboration

Education

Bachelor's degree in CS/Math or related

Tools

Playwright

Cypress

Selenium

Job description

We’re Looking for Passionate, Creative People to Join Our Team

Position:Software Development Engineer in Test (SDET) III

Location: Millersville, MD

Job Id:291

# of Openings:1

CTM is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.

Our Purpose: To create a better human experience through technology

Our Mission: We empower businesses with the tools to transform conversations into an advantage

Our Vision: We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here .

Who are we hiring (and what will they do)?

We are looking for a Software Development Engineer in Test (SDET) III to work alongside a talented team of engineers and product managers in the design, testing, release, and ongoing improvement of CTM's technical solutions.

As an SDET III, you should continue to develop your technical testing skills and expertise while taking greater ownership of quality efforts that span multiple components, services, or teams. You should bring a passion for understanding complex systems, identifying meaningful product risk, and finding practical ways to improve quality. You should also be able to adapt to changing priorities, technologies, and challenges while helping others navigate them as well.

In this role, you will be expected to own quality efforts from planning through launch, identify and communicate risks and dependencies, collaborate with teammates and stakeholders, contribute to technical and product decisions, and help raise the quality of both our platform and testing practices.

As a successful SDET III, you will:

• Lead the quality strategy and execution for moderately complex projects spanning multiple components or services
• Design clear, maintainable manual and automated testing approaches while considering reliability, security, performance, accessibility, and scalability
• Build and maintain automated test frameworks, reusable test libraries, and tools that improve test coverage, reliability, and scalability
• Develop and improve automated testing within CI/CD pipelines, including API, integration, and end-to-end testing
• Develop risk-based test strategies that account for integration points, data flows, failure scenarios, observability, and safe releases
• Use systematic investigation and debugging to diagnose cross-service quality issues and drive them through resolution
• Own quality efforts from requirements and design through test execution, launch readiness, production validation, and follow-up
• Break ambiguous testing work into clear milestones, identify dependencies, and manage quality risks and blockers
• Coordinate with Engineering, Product, Support, and other stakeholders to maintain alignment and drive quality work forward
• Communicate quality decisions, tradeoffs, project status, and risks clearly to technical and non-technical audiences
• Contribute to design reviews, test-automation code reviews, technical discussions, and project planning
• Mentor less-experienced QA engineers through pairing, test reviews, automation guidance, planning, and feedback, as we grow
• Contribute to documentation, knowledge sharing, and improvements to quality engineering practices and processes
• Take accountability for quality outcomes while balancing delivery, reliability, security, maintainability, and customer impact

What skills will help you be effective on our team?

• 5+ years of software quality assurance or testing experience, with a track record of testing and improving software in a professional environment, or equivalent experience demonstrating the technical expertise expected at this level
• BS in Computer Science, Math, or another analytical discipline is preferred, but not required
• Strong software testing skills across web applications, services, data, and workflows, with experience combining functional, exploratory, regression, and integration testing
• Experience building and maintaining automated test frameworks and reusable testing tools
• Experience testing APIs, integrations, and services across complex applications
• Strong technical problem-solving skills, with the ability to troubleshoot complex cross-service issues and evaluate testing and product tradeoffs
• Project ownership and planning skills, with the ability to break ambiguous quality work into manageable milestones and drive projects through completion
• Strong communication and collaboration skills, with the ability to work effectively across Engineering, Product, Support, and other teams
• Ability to identify and manage quality risks, dependencies, and changing priorities while keeping stakeholders informed
• Strong test-automation skills using tools such as Playwright, Cypress, or Selenium and a relevant programming language, with experience integrating tests into CI/CD workflows
• Strong understanding of software quality, including testability, maintainability, reliability, security, performance, accessibility, and observability
• Ability to mentor and support other QA engineers and teammates, while continuing to seek feedback and develop your own skills
• Passion for continuous improvement, with an interest in new technologies and finding ways to improve our products, processes, and quality practices
• Prior large-scale web application testing experience and a portfolio of testing or automation work are a plus

What you get in return:

• The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role
• When we win, you win - we pay quarterly bonuses when we reach our revenue goals
• We love to give out annual merit increases to team members who are meeting our expectations
• We offer a hybrid work schedule with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for Summer Fridays
• Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year , depending upon tenure
• 2 work from anywhere weeks per year, with additional weeks earned with tenure
• 8 paid holidays , plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure
• 24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes
• 401k Plan with per-pay employer matching up to 5% , that you are immediately vested in
• Medical, dental, vision and prescription coverage for employees and their families; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses. We even offer an employer match for the HSA plan
• Up to 4 weeks of paid parental leave, depending on tenure
• Free basic life insurance and AD&D coverage equal to your annual base salary
• Free short term disability coverage at 100% of salary after being employed for 6 months
• Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action

Click to learn more about what sets us apart.

Compensation

We know your worth and want to pay you for it

Health & Wellness Coverage

Your overall wellness matters to us

Family Focused

We believe family should always come first

Paid Time Off

Enjoy some guilt-free time away

Retirement

We are dedicated to helping you invest in your future

Work-Life Balance

Be part of a team with an awesome work-life balance

In-Office Amenities

We like our team to have everything and more

We believe no matter where you are in life, there is always room to grow.

Tenured Summer Fridays

Employees with 5+ years enjoy extra time off during the summer.

Semiannual All Hands Weeks

Each January and July we host All Hands Weeks.

Praise from Our Current Team

I value that CTM is a place to grown, learn, and innovate without limitations.

Andrew Wicks, Lead Technical Support Analyst

"CTM has created an environment where every employee is empowered to bring their best self to work. Because communication is highly valued, we are encouraged to share our ideas and perspectives whenever we see opportunities to enhance our platform or elevate the customer experience, regardless of our role. Knowing that my voice is welcomed and respected allows me to contribute with confidence and fully leverage my strengths each day."

Chris Nalley, Sr. Product Training Partner

I love the aha moments when our customers grasp the full potential of our software and see how it can be applied to help elevate our business. It’s incredibly rewarding and my favorite part of the job.

I value that CTM is a place to grown, learn, and innovate without limitations.

Andrew Wicks, Lead Technical Support Analyst

"CTM has created an environment where every employee is empowered to bring their best self to work. Because communication is highly valued, we are encouraged to share our ideas and perspectives whenever we see opportunities to enhance our platform or elevate the customer experience, regardless of our role. Knowing that my voice is welcomed and respected allows me to contribute with confidence and fully leverage my strengths each day."

Chris Nalley, Sr. Product Training Partner

I love the aha moments when our customers grasp the full potential of our software and see how it can be applied to help elevate our business. It’s incredibly rewarding and my favorite part of the job.

I value that CTM is a place to grown, learn, and innovate without limitations.