Sales Development Representative I

CallTrackingMetrics, LLC.; Millersville (MD); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work schedule

Quarterly bonuses

Commission payments quarterly

Annual merit increases

PTO up to 30 days

Job summary

CallTracking Metrics, LLC. seeks a Sales Development Representative I (SDR I) to join our team in Maryland. This role targets outbound prospecting, inbound lead qualification, and pipeline building for CTM’s SaaS solutions.

You will log activities in CRM, research accounts, and collaborate with Account Executives to schedule qualified meetings. The ideal candidate has 1–2+ years in SDR/BDR, strong communication, and the ability to work independently while embracing team collaboration in a hybrid

Qualifications

• 1–2+ years of SDR/BDR or related experience in SaaS or tech.
• Bachelor’s degree preferred.
• Strong written and verbal communication.
• Ability to prospect independently and manage daily activities.

Responsibilities

• Independently conduct outbound prospecting via phone, email, and social platforms.
• Respond to inbound leads and qualify prospects by understanding needs and fit.
• Log activities, notes, and outcomes in Salesforce and other CRMs.
• Conduct account research to identify relevant prospects and CTM use cases.
• Meet daily and weekly activity and pipeline targets.
• Partner with AEs and teams for pipeline development and handoffs.
• Develop knowledge of CTM platform and use cases through training.
• Schedule qualified meetings for Account Executives and provide prospect info.

Skills

Outbound prospecting

Lead qualification

CRM proficiency

Communication skills

Independent work

Team collaboration

Education

Bachelor’s degree in Business or related field

Tools

Salesforce

HubSpot

Google Workspace

Apollo

LinkedIn Sales Navigator

Job description

Location: Millersville, MD

Job Id:284

# of Openings:2

CTM is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.

Our Purpose: To create a better human experience through technology

Our Mission: We empower businesses with the tools to transform conversations into an advantage

Our Vision: We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here .

Who are we hiring (and what will they do)?

We are looking for a Sales Development Representative I (SDR I) to join our team. This role is a strong fit for a sales development professional with an average of 1–2+ years of SDR, BDR, sales, or related experience who has demonstrated the ability to independently manage prospecting activities and consistently generate qualified pipeline.

As a successful Sales Development Representative I (SDR I), you will:

• Independently conduct outbound prospecting via phone, email, and social platforms using established messaging, scripts, and sequences.
• Respond to inbound leads and qualify prospects by understanding business needs, identifying pain points, and assessing overall fit.
• Accurately log all activities, notes, and outcomes in Salesforce and other CRM systems.
• Conduct account and contact research to identify relevant prospects, potential CTM use cases, and opportunities for outreach.
• Consistently meet daily and weekly activity and pipeline expectations, including calls, emails, touches, and follow-up tasks.
• Partner with Account Executives, Enterprise, and Partnerships to support territory strategy, pipeline development, and effective handoffs.
• Develop strong working knowledge of the CTM platform, key verticals, and common customer use cases by participating in training, staying informed on product updates, and understanding how CTM addresses customer needs.
• Schedule qualified meetings for Account Executives and provide relevant prospect information to support effective handoffs and meeting quality.
• Apply coaching and feedback independently to improve prospecting, communication, qualification, and objection-handling skills.
• Serve as an initial point of contact for prospects and independently build positive, professional relationships through email, phone, video meetings, networking events, and thoughtful follow-up.
• Work with Marketing to share customer feedback, prospect insights, and market trends that can improve targeting, messaging, and lead generation.
• Use Salesforce, Google Sheets, and other sales tools to support prospecting, lead management, reporting, and pipeline visibility.
• Demonstrate CTM’s values in all interactions with prospects, customers, and internal team members.

What skills will help you be effective on our team?

• Bachelor’s degree in Business, Communications, Marketing, Public Relations, or a related field from an accredited college or university preferred.
• 1–2+ years of SDR, BDR, sales, or related experience, preferably in SaaS or another technology-focused environment.
• Strong interpersonal skills with excellent written and verbal communication.
• Self-starter with the ability to work independently while remaining collaborative and coachable.
• Detail-oriented with strong organization, follow-through, and the ability to manage daily prospecting, research, and follow-up activities.
• Demonstrated ability to consistently meet activity and pipeline-generation expectations.
• Ability to balance multiple priorities, learn quickly, and maintain a positive, solutions-focused attitude.
• Experience with CRM platforms such as Salesforce or HubSpot is a plus.
• Proficient in Google Suite; experience with tools like Apollo, LinkedIn Sales Navigator, or similar prospecting platforms is a plus.

What you get in return:

• The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role.
• When we win, you win - we pay quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goals
• We love to pay out your earned commissions on a quarterly basis
• We love to give out annual merit increases to team members who are meeting our expectations
• We offer a hybrid work schedule with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for Summer Fridays
• Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year , depending upon tenure
• 2 work from anywhere weeks per year, with additional weeks earned with tenure
• 8 paid holidays , plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure
• 24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes
• 401k Plan with per-pay employer matching up to 5% , that you are immediately vested in
• Medical, dental, vision and prescription coverage for employees and their families; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses. We even offer an employer match for the HSA plan
• Up to 4 weeks of paid parental leave, depending on tenure
• Free basic life insurance and AD&D coverage equal to your annual base salary
• Free short term disability coverage at 100% of salary after being employed for 6 months
• Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action