Software Developer (Technical Support)

Perseus Group, Constellation Software; United States; Remote; USD 48,000 - 58,000; Full time

Job summary

Perseus Payments Inc. seeks a Software Developer — Technical Support to blend software engineering with customer success. You will triage production issues, read logs and queries, and collaborate with engineering to surface bugs and fixes.

This role sits at the intersection of production systems and dealer support in a remote setting. You will diagnose issues, communicate clearly with dealers and internal teams, and help implement straightforward code or configuration changes for live

Qualifications

• 3+ years of experience in technical support or software development with production systems.
• Proficient in C# and .NET, able to read production code and trace bugs.
• Strong SQL: diagnostic queries against SQL Server/Azure SQL to trace data.
• Hands-on experience with Azure cloud services and production monitoring.
• Proven triage of production incidents with clear status updates under time pressure.
• Clear, professional written and verbal communication with technical and nontechnical audiences.
• Ability to analyze logs to identify error patterns and root causes.

Responsibilities

• Monitor production environments during core hours, identify anomalies in payments, settlements, and integrations.
• Triage inbound requests from dealers and internal teams; classify severity, reproduce issues, and set ETA.
• Investigate issues using Datadog, Azure Insights, and SQL against production data to determine root causes.
• Serve as primary contact for dealers with payment, terminal, or settlement issues; communicate clearly.
• Write and run diagnostic SQL queries to validate data and trace transaction lifecycles.
• Coordinate with payment processor support on gateway issues.
• Document resolved issues, workarounds, and root causes for the knowledge base.
• Elevate systemic bugs with reproducible steps and impact assessments.
• Participate in post-incident reviews and contribute to runbooks and playbooks.
• Assist with code/config changes for straightforward issues and deploy changes in production when needed.

Skills

C# & .NET

SQL

Azure Cloud

Production incidents

Customer communication

Log analysis

3+ years experience

Tools

Datadog

Azure DevOps

PowerShell

Postman

curl

Job description

Software Developer — Technical Support
PerseusPay Product Team • Perseus Payments Inc.

Job Details

Department
Engineering — PerseusPay

Reports To
Software Development Manager

Location
Remote — Canada (Greater St. John’s Area, Newfoundland)

Working Hours
Monday–Friday, 8:00 AM – 5:00 PM CT; must be available for after-hours support when required

Employment
Full-Time

Posted
May 2026

About Perseus Payments Inc.

Perseus Payments Inc. builds PerseusPay, a purpose-built payments platform serving marine, OPE, and RV dealers across the US and Canada. PerseusPay processes card-present and card-not-present payments and integrates deeply with dealer DMS systems, and provides settlement, analytics, and reporting capabilities to hundreds of dealer locations.

Role Overview

We are looking for a technically strong Software Developer to join the PerseusPay team in a Technical Support capacity. This is not a traditional support role — it sits at the intersection of software engineering and customer success. You will be the first line of technical defence for production issues, working directly with dealer customers and internal stakeholders to triage, diagnose, and resolve problems quickly.

You will have direct read access to production systems, be comfortable reading application logs and database queries, and be able to identify root causes in a payments platform that handles real-time transactions. You will also collaborate with the engineering team to surface patterns, elevate bugs, and contribute to long-term fixes.

Key Responsibilities

• Monitor production environments during core business hours, proactively identifying anomalies in payment processing, settlements, and integrations before customers report them; available for after-hours response for critical incidents when required.

• Triage inbound support requests from dealers and internal teams — classify severity, reproduce issues, isolate root cause, and communicate a clear status and ETA.

• Investigate issues using Datadog logs, Azure Application Insights, and SQL queries against production data to determine whether problems are data, configuration, integration, or code related.

• Act as the primary point of contact for dealers experiencing payment, terminal, or settlement issues — communicating clearly and professionally in writing and on calls.

• Write and execute diagnostic SQL queries to validate data integrity, trace transaction lifecycles, and identify anomalies in payment, refund, and settlement records.

• Coordinate with the Payment processor support team on payment gateway issues.

• Document resolved issues, workarounds, and root causes in the team knowledge base to accelerate future triage.

• Identify recurring patterns and elevate systemic bugs to the engineering team with wellstructured reproduction steps and impact assessments.

• Participate in post-incident reviews and contribute to runbooks and incident response playbooks.

• Assist with code changes or configuration fixes for straightforward, well-understood issues.

• Able to fix, test and deploy code and configuration changes in production on their own.

Required Skills & Experience

• 3+ years of experience in a technical support, software development with direct exposure to production systems.

• C# and .NET — comfortable reading and navigating a production .NET codebase to understand application logic, trace bugs, and make minor fixes.

• SQL — strong query-writing skills; able to write diagnostic queries against complex relational schemas (SQL Server / Azure SQL) to trace transaction data and spot anomalies.

• Azure Cloud Services — hands-on experience with Azure SQL, Azure Service Bus, Azure App Services, Azure Functions, and Azure Application Insights.

• Production issue identification — proven ability to triage production incidents, distinguish symptoms from root causes, and drive issues to resolution under time pressure.

• Customer communication — clear, professional written and verbal communication with nontechnical end users as well as engineering peers; able to tailor tone to audience.

• Log analysis — comfortable navigating structured logs to identify error patterns, trace request flows, and correlate events across services.

Preferred Skills (Nice-to-Have)

• Datadog — experience with Datadog dashboards, log search, monitors, and APM traces to investigate production incidents.

• Payments industry knowledge — familiarity with card payment flows, authorisation / capture / settlement cycles, chargebacks, and PCI DSS compliance concepts.

• Azure DevOps — experience working within Azure DevOps for work item tracking, pipeline monitoring, and pull request review.

• PowerShell or Bash scripting — ability to write lightweight diagnostic scripts to automate routine checks or data exports.

• REST API debugging — confident using tools such as Postman or curl to test and diagnose API integrations.

• Incident management tools — familiarity with ticketing or ITSM platforms (Jira, Freshdesk, Zendesk, or similar) for structured issue tracking.

• Technical documentation — experience writing runbooks, knowledge-base articles, and postmortem reports.

What We Offer

• A collaborative, engineering-led team working on a real payments product with meaningful dealer customers.

• Direct exposure to the full payments stack — from terminal hardware to APIs to cloud infrastructure.

• Professional development opportunities.

About You

You thrive in fast-paced environments where no two issues are identical. You don’t wait for someone else to notice a problem — you spot it in the logs before the phone rings. You can hold a calm, informative conversation with a frustrated dealer and then immediately pivot to writing a SQL query to prove your hypothesis. You’re comfortable stepping in after hours when a critical incident demands it, and you believe good documentation is as important as good code. You take pride in leaving a situation better than you found it. You’ve a strong bias for action to solve customer problems.

Perseus Payments Inc. is an equal opportunity employer. We welcome applications from candidates of all backgrounds.

Salary Range (Ontario & BC Only):

The estimated base salary range for this role is CAD$67,500.00 - CAD$82,500.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [e-mail].

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