SOFTWARE DEVELOPER ADVANCED - 11032026- 82501

State of Tennessee; Nashville (TN); Híbrido; USD 68.000 - 89.000; Jornada completa

Descripción de la vacante

State of Tennessee seeks a motivated, detail-oriented ServiceNow CSM Administrator/Developer to configure, maintain, and develop capabilities within the ServiceNow CSM ecosystem, focusing on customer service workflows and case management.

You will optimize customer service processes, automate case workflows, and collaborate with the Finance and Administration department to improve the overall customer experience, while supporting system upgrades and documentation in a hybrid work setting.

Formación

• Bachelor's degree and two years of experience in application design, systems analysis, or software development.
• OR
• An Associate's degree and two years of related IT experience may substitute for the bachelor's degree requirement.
• Substitution for Bachelor's degree: Relevant IT Associate's Degree.
• Substitution of Experience for Education: Related IT experience may substitute for the required bachelor's degree on a year-for-year basis to a maximum of four years.

Responsabilidades

• CSM Administration & Configuration: Handle day-to-day administration, configuration, and support of the ServiceNow CSM application, including case management, customer portals, service channels (email, chat), and assignment rules.
• Development & Customization: Assist in designing, developing, and deploying client scripts, business rules, UI policies, and workflow automations tailored to customer-facing workflows.
• Integration Support: Help build, maintain, and troubleshoot interfaces and integrations between ServiceNow CSM and external third-party case management systems.
• Collaboration & Maintenance: Participate in system upgrades, testing, bug fixing, and technical documentation alongside senior developers and business stakeholders.

Descripción del empleo

State of Tennessee Job Information

Opening Date/Time 11/03/2026 12:00AM Central Time

Job Information

Opening Date/Time 11/03/2026 12:00AM Central Time

Closing Date/Time 11/09/2026 11:59PM Central Time

Salary (Monthly) $5,703.00 - $7,399.00

Salary (Annually) $68,436.00 - $88,788.00

Job Type Full-Time

City, State Location Nashville, TN

Department Finance and Administration

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, DAVIDSON COUNTY

This position requires a criminal background check and CJIS/FTI Fingerprints. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

The Department of Finance and Administration does not sponsor work visas.

This position is designed as Hybrid (In office and Remote).

Qualifications

Education and Experience: Bachelor's degree and two years of experience in application design, systems analysis, or software development.

Substitution for Bachelor's degree: Relevant IT Associate's Degree.

OR

An Associate's degree and two years of related IT experience may substitute for the bachelor's degree requirement.

Substitution of Experience for Education: Related IT experience may substitute for the required bachelor's degree on a year-for-year basis to a maximum of four years.

Necessary Special Qualifications

None.

Examination Method

Education and Experience, 100% for Preferred Service positions.

Overview

We are seeking a motivated, detail-oriented ServiceNow CSM Administrator / Developer to join our team. In this role, you will focus strictly on configuring, maintaining, and developing capabilities within the ServiceNow Customer Service Management (CSM) ecosystem (not ITSM). You will play a key role in optimizing customer service workflows, automating case management, and improving the overall customer experience.

Responsibilities

• CSM Administration & Configuration: Handle day-to-day administration, configuration, and support of the ServiceNow CSM application, including case management, customer portals, service channels (email, chat), and assignment rules.
• Development & Customization: Assist in designing, developing, and deploying client scripts, business rules, UI policies, and workflow automations tailored to customer-facing workflows.
• Integration Support: Help build, maintain, and troubleshoot interfaces and integrations between ServiceNow CSM and external third-party case management systems.
• Collaboration & Maintenance: Participate in system upgrades, testing, bug fixing, and technical documentation alongside senior developers and business stakeholders.

Competencies (KSA's)

• Manages Complexity
• Tech Savvy
• Decision Quality
• Collaborates
• Communicates Effectively

Knowledges

• Programming Languages
• Object Oriented Programming and Mobile App Development,
• Database Development and System Architecture
• Web Services (XML, SSL)
• Cloud computing platforms

Skills

• Code Management
• Security Enhancement
• Cross-Platform Communication
• Object Oriented Programming for Mobile
• Test Plan Execution, Data Design and Modeling

Abilities

• Work Independently with minimal supervision
• Reliability as a team contributor
• Flexibility
• Planning and Organization
• Excellent Written and Oral Communication

Tools & Equipment

• Computer
• Telephone
• Printer and Scanner/Copier