Software Data Entry Specialist I

4Insite; North Highlands (CA); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Job summary

SBM Management Services, LP is seeking a Software Data Entry Specialist I to become an expert in the 4Insite web and mobile platforms. The role focuses on maintaining accurate records of large-scale data and reviewing AI responses for quality and relevancy.

You will collaborate with the AI development team to improve system functionalities, troubleshoot end-user issues, and assist with IT service desk tasks. Weekend availability or travel up to 20% may be required.

Qualifications

• Bachelor’s degree from a four-year college or university with 1-2 years of experience; or equivalent combination of education and experience.
• A valid driver's license may be required for this position based on business needs.
• Employees may be required to drive as part of job duties and must meet MVR requirements.

Responsibilities

• Maintain accurate records of large-scale data management and review.
• Evaluate accuracy and relevancy of AI responses.
• Provide detailed feedback to improve AI performance and accuracy.
• Collaborate with the AI development team to enhance system functionalities.
• Troubleshoot end user issues and resolve on first contact.
• Support IT service desk tickets during downtime.

Skills

Data entry

AI feedback

Customer support

Data analysis

Troubleshooting

Documentation

Education

Bachelor's degree or equivalent

Job description

Title:Software Data Entry Specialist IJob Description:NOW HIRING: Software Data Entry Specialist ICompensation: $22.66-$25.00 per hourJob OverviewThe Software Data Entry Specialist I will become an expert in the 4Insite web and mobile platforms. Responsible for maintaining accurate records of large-scale data management and review.Roles & ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.Become an expert in the 4insite web and mobile platformsEvaluate accuracy and relevancy of AI responsesProvide detailed feedback to improve AI performance and accuracyMaintain accurate records of large-scale data management and reviewCollaborate with the AI development team to enhance system functionalitiesReport any discrepancies or issues identified during the data review processCollect qualitative and quantitative data to contribute to daily project reportsReviews and verifies change requests and documents to determine accuracy and completeness of informationUtilizes discretion and escalates issues as needed to correct or complete data.Completes all tasks in a timely and accurate manner.Ensures all data is entered by appropriate deadlines and contain appropriate approvalsEnsure data is distributed to all the proper channels of visibility on the software platformSupport subject-matter experts to ensure that IT-delivered services and end-user productivity goals are met or exceededTroubleshoot the end user’s issue and resolve upon first contactHelping with customer support tickets during downtimeAccurately record and document all details of the issues or service request, including categorization and priority into IT service desk toolsDemonstrate a desire to help others with specific technical issues and be able to understand the support process from the customers point of viewOther duties or special projects as assigned by managementTravel to customer sites may be required up to 20% of the timeWeekend availability requiredQualificationTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Education and/ or Experience:Bachelor’s degree from a four-year college or university with 1-2 years of experience; or equivalent combination of education and experience.Certificates, Licenses, Registrations:A valid driver's license may be required for this position based on business needs. Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirementsSupervisory Responsibilities:This position has no supervisory responsibilities.Physical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.Benefits:SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:www.sbmmanagement.com/careers Careers – SBMSBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.