Software Data Entry & AI Platform Specialist

SBM Management Services, LP; California; On-site; USD 31,000 - 34,000; Full time

Job summary

SBM Management Services, LP in McClellan, CA is seeking a Software Data Entry Specialist I to support accurate data management across the 4Insite platforms. You will learn the systems, enter records, and ensure timely updates.

You will evaluate AI responses for accuracy, report discrepancies, and work with IT and support teams to resolve issues. This role requires attention to detail and strong organizational skills.

Qualifications

• Bachelor’s degree from a four-year college or university with 1-2 years of experience.
• Valid driver's license may be required for this position based on business needs.
• No supervisory responsibilities.

Responsibilities

• Become an expert in the 4Insite web and mobile platforms.
• Evaluate accuracy and relevancy of AI responses.
• Provide detailed feedback to improve AI performance and accuracy.
• Maintain accurate records of large-scale data management and review.
• Collaborate with the AI development team to enhance system functionalities.
• Report any discrepancies or issues identified during the data review process.
• Collect qualitative and quantitative data to contribute to daily project reports.
• Reviews and verifies change requests and documents to determine accuracy and completeness of information.
• Utilizes discretion and escalates issues as needed to correct or complete data.
• Completes all tasks in a timely and accurate manner.
• Ensures all data is entered by appropriate deadlines and contain appropriate approvals.
• Ensure data is distributed to all the proper channels of visibility on the software platform.
• Support subject-matter experts to ensure that IT-delivered services and end-user productivity goals are met or exceeded.
• Troubleshoot the end user’s issue and resolve upon first contact.
• Helping with customer support tickets during downtime.
• Accurately record and document all details of the issues or service request, including categorization and priority into IT service desk tools.
• Demonstrate a desire to help others with specific technical issues and be able to understand the support process from the customers point of view.
• Other duties or special projects as assigned by management.

Education

Bachelor's degree from a four-year college or university

Job description

SBM Management Services, LP in McClellan, CA is seeking a Software Data Entry Specialist I to support accurate data management across the 4Insite platforms. You will learn the systems, enter records, and ensure timely updates.

You will evaluate AI responses for accuracy, report discrepancies, and work with IT and support teams to resolve issues. This role requires attention to detail and strong organizational skills.