Account Manager / Customer Support Specialist

BookingCentral; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off after 3 months

Work from home

Job summary

BookingCentral is seeking an Account Manager / Customer Support Specialist to support existing customers, build strong relationships, and help operators get the most from our software. This is a full-time role with remote work available anywhere in the United States and occasional travel.

Ideal candidates have 2+ years in customer-focused roles, excellent communication, and the ability to learn software quickly. Experience with Pipedrive or booking-related SaaS is a plus.

Qualifications

• 2+ years in customer support, account management, customer success, or SaaS operations.
• Clear verbal and written communication across phone, email, and video.
• Ability to learn software quickly and troubleshoot operational and technical questions.
• Strong organization, attention to detail, and ability to manage multiple conversations.
• Independent work from a home office with a remote team collaboration.
• Customer-first, solution-oriented mindset in a fast-paced environment.
• Experience with SaaS platforms or booking software is a plus.

Responsibilities

• Build and maintain relationships with existing customer accounts through regular check-ins and proactive support.
• Help customers use BookingCentral features and workflows, monitor account health, and address concerns before escalated.
• Respond to support tickets, emails, calls, and texts promptly and professionally.
• Troubleshoot software issues and guide customers through solutions; escalate bugs or development requests as needed.
• Identify opportunities for account expansion and assist with renewals and long-term satisfaction.

Skills

Customer communication

Account management

SaaS experience

Remote work

Troubleshooting

CRM knowledge

Tools

Pipedrive

Job description

Job Description

BookingCentral is looking for an Account Manager / Customer Support Specialist to support existing customers, build strong relationships, and help rental and recreation businesses get the most from our software. This full-time role combines account management, customer success, and hands-on software support.

Full-time | Remote — anywhere in the United States | Occasional travel

Who We Are

BookingCentral was founded to develop the best online booking and management system for boat rental and tour operators. With our innovative and rapid growing platform, operators can run their business more efficiently and increase revenue. Operators and their customers love our platform for its ease of use.

Who You Are

You understand how to speak to a small business audience—especially those in tourism or recreation. You can explain software features in a way that’s clear, benefit-focused, and engaging. You are comfortable working independently, managing deadlines, and bringing new content ideas to the table.

Overall Responsibilities

• Build and maintain relationships with existing customer accounts through regular check-ins and proactive support.
• Help customers use BookingCentral features and workflows, monitor account health, and address concerns before they escalated.
• Respond to support tickets, emails, phone calls, and text inquiries in a timely and professional manner.
• Troubleshoot software issues, guide customers through solutions, and elevate technical bugs or development requests appropriately.
• Identify opportunities for account expansion and assist with renewal conversations and long-term customer satisfaction.
• Support customer onboarding and training, document recurring issues, and improve help articles and support procedures.
• Maintain accurate CRM records and coordinate with sales, onboarding, development, and leadership.
• Assist with testing new features and improving customer communication and support workflows.

Job Requirements

• At least 2 years of experience in customer support, account management, customer success, or SaaS operations.
• Excellent communication skills by phone, email, and video meeting.
• Ability to learn software quickly and troubleshoot operational and technical questions.
• Strong organization, attention to detail, and follow-through while managing multiple customer conversations.
• Ability to work independently from a home office and collaborate effectively with a remote team.
• A customer-first, solution-oriented approach and comfort working in a fast-paced environment.
• Experience with SaaS platforms, booking software, customer onboarding, Pipedrive, or the boating, RV, recreation, tourism, or rental industries is a plus.

Why Join Us

• Paid Time Off after 3 months of employment
• Work from home

About Booking Central

BookingCentral is the leading reservation software built for boat rentals and tour operators. We help businesses streamline their operations, increase online bookings, and deliver better experiences to their customers. Our clients span from small independent operators to large multi-location tour companies. We’re a customer-first company with a passionate, remote-first team.

BookingCentral delivers all-in-one booking software for boat and watersport rentals, powersports, tours, activities, RV rentals, and golf carts. Manage direct website bookings, fleet availability, dynamic pricing, waivers, and automated customer messages in one simple, intuitive platform.