Software Configuration Associate — Hybrid/Remote

SoftPro; Raleigh, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

SoftPro seeks an Associate Configuration Specialist to join the Client Solutions Team. This role supports implementation and configuration of the SoftPro Select application for real estate closing operations, with duties spanning setup, testing, and production deployment.

You will collaborate on configuration changes, troubleshoot requests, and work with Title/Escrow Administration to align regional/global settings. Travel up to 10% is possible.

Qualifications

• 2+ years experience in real estate closing/title or escrow industry.
• Strong technical aptitude and problem-solving skills.
• Excellent communication skills and strong teamwork.
• Hands-on experience with SoftPro Select.
• 10% potential US travel required.

Responsibilities

• Provide program setup, configuration, testing and maintenance of the SoftPro Select application for existing and future operations.
• Support operation requests for changes/updates to configuration.
• Provide guidance on operation requests to ensure configuration and corporate standards are met.
• Meet deadlines/requirements to ensure implementation of requests are complete for deployment into production environments.
• Establish remote sessions to demonstrate the setup/configuration of the system.
• Possess thorough understanding of the SoftPro Select application and the tools available for setting up the application.
• Troubleshoot configuration requests.
• Work closely with Support Team members to address ServiceNow Ticket escalations.
• Address routine maintenance regarding lookup tables, formulas, templates, tasking, etc.
• Have knowledge of upcoming releases/enhancements to address global/regional configuration changes.
• Work closely with Title Administration, Escrow Administration, and Divisional/National Accounting to address global/regional configuration changes.
• Other duties as assigned

Skills

Real estate experience

Technical aptitude

SoftPro Select

Project management

Communication skills

Tools

SoftPro Select

Job description

SoftPro seeks an Associate Configuration Specialist to join the Client Solutions Team. This role supports implementation and configuration of the SoftPro Select application for real estate closing operations, with duties spanning setup, testing, and production deployment.

You will collaborate on configuration changes, troubleshoot requests, and work with Title/Escrow Administration to align regional/global settings. Travel up to 10% is possible.