Software Asset Management (ServiceNow)

Methods; United States; Hybrid; USD 106,000 - 145,000; Full time

Benefits offered by this job

Flexible Working

Private Medical Insurance

Life Assurance

Pension

Travel insurance

Job summary

Methods, a public-sector focused consultancy, seeks an experienced Software Asset Manager to drive asset governance across hybrid estates. You will develop enterprise asset registers (IAR/SAR/HAR/DAR), optimise ServiceNow CMDB and lifecycle processes, and partner with security, IAM, and operations to strengthen asset visibility and risk management.

The role requires governance mindset, stakeholder engagement, and experience with DSPT, NIS, GDPR, or ISO 27001.

Qualifications

• Experience building and governing enterprise-scale asset registers.
• Strong understanding of asset lifecycle management and configuration governance.
• Experience with ServiceNow ITAM, SAM Pro, HAM Pro, and CMDB.
• Familiarity with DSPT, NIS, GDPR, ISO 27001 compliance.

Responsibilities

• Lead development and governance of enterprise Asset Registers (IAR, SAR, HAR, DAR).
• Deliver and optimise ServiceNow CMDB, Discovery, asset governance, and lifecycle management.
• Establish authoritative asset inventories as a trusted single source of truth.
• Define asset lifecycle processes from onboarding to secure disposal.
• Improve asset visibility, ownership, dependencies, and data flows.
• Collaborate with Security, IAM, Infrastructure, and Governance teams.
• Implement RBAC, audit logging, and evidence management across tools.

Skills

Asset governance

ServiceNow ITAM

CMDB governance

Governance programs

Stakeholder engagement

RBAC/audit logging

Entra ID / identity governance

Hybrid/cloud infrastructure

Healthcare/regulatory environments

Tools

ServiceNow ITAM Pro

SAM Pro

HAM Pro

CMDB

Discovery

Service Mapping

Job description

The RoleWe are looking for an experienced Software Asset Management to support a major enterprise Zero Trust and asset governance programme. This role will focus on the development and operationalisation of enterprise asset registers, CMDB governance, software and hardware asset management, and information asset lifecycle controls across complex hybrid environments. The successful candidate will work across security, infrastructure, information governance, and service management teams to establish trusted asset visibility, strengthen lifecycle governance, and improve organisational control of critical assets, systems, data, and information flows.

• Lead development and governance of enterprise Asset Registers, including: + Information Asset Registers (IAR) + Software Asset Registers (SAR) + Hardware Asset Registers (HAR) + Data Asset Registers (DAR) + Deliver and optimise ServiceNow CMDB, Discovery, asset governance, and lifecycle management capability + Establish authoritative asset inventories and support creation of a trusted "single source of truth" across hybrid estates + Define and implement asset lifecycle processes covering onboarding, maintenance, retention, archival, and secure disposal + Support governance and compliance requirements aligned to DSPT, NIS, data protection, and operational security standards + Improve visibility of information assets, data flows, software assets, hardware assets, ownership, dependencies, and critical services + Define governance approaches for asset reconciliation, configuration management, and ongoing compliance monitoring + Work closely with security, IAM, infrastructure, information governance, and operational teams to improve asset integrity and risk management + Support role-based access controls, auditability, evidence management, and secure operational processes across asset management platforms
• + Strong experience with ServiceNow ITAM / SAM Pro / HAM Pro / CMDB
• + Experience developing or governing enterprise-scale CMDB and Asset Register capabilities
• + Strong understanding of asset lifecycle management, configuration governance, and reconciliation processes
• + Experience managing software, hardware, information, and/or data asset inventories within regulated environments
• + Knowledge of asset ownership models, data governance, and operational risk management
• + Experience supporting governance frameworks such as DSPT, NIS, GDPR, or ISO 27001
• + Understanding of ServiceNow Discovery, Service Mapping, and asset integration approaches
• + Experience implementing governance controls including RBAC, audit logging, secure disposal, and evidence management
• + Strong stakeholder engagement and governance experience across technical and operational teams,
• + Experience with Entra ID, endpoint management, or identity-driven asset governance
• + Knowledge of Azure, M365, VMware, Windows, Linux, and hybrid infrastructure environments
• + Experience within healthcare, public sector, or regulated enterprise environments
• + ServiceNow certifications highly desirable

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Methods are experts in delivering secure, resilient cyber and information services - keeping systems and data safe. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks.

• + Autonomy to develop and grow your skills and experience
• + Be part of exciting project work that is making a difference in society
• + Strong, inspiring and thought-provoking leadership
• + A supportive and collaborative environment Development - access to LinkedIn Learning, a management development programme, and training
• + Wellness - 24/7 confidential employee assistance programme
• + Flexible Working - including home working and part time
• + Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
• + Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
• + Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation
• + Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• + Life Assurance - of 4 times base salary
• + Private Medical Insurance - which is non-contributory (spouse and dependants included)
• + Worldwide Travel Insurance - which is non-contributory (spouse and dependants included)
• + Enhanced Maternity and Paternity Pay
• + Travel - season ticket loan, cycle to work scheme