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Novalink Solutions LLC in West Columbia, SC seeks a Software Architect - Advanced to lead ServiceNow design, development, and integration for the ITSM platform. You will mentor engineers and collaborate with stakeholders to ensure reliable cloud governance and high-performance workflows.
The role requires deep ServiceNow expertise, ITIL experience and strong API development and PowerShell skills. This is a 1-year FT contract with opportunities for knowledge transfer and leadership within the
West Columbia, United States | Posted on 10/19/2026
Scope of the project: Under limited supervision the employee will design, develop, test, configure, implement and provide top-level support for the ServiceNow platform used by ITSM stakeholders in the Department of Admin. The employee will research third party/cloud solutions to ensure successful integration of the technology and provide knowledge transfer to team members. They will be deep application and technology skillset subject matter experts. The Sr. Software Engineer plays a critical role in mentoring Software Engineers and Associate Software Engineers to ensure we are growing future talent
Daily Duties / Responsibilities:
Required skills (must include years of experience, in order of importance):
Required Education:
ADDITIONAL SKILLS:
Skill Type
Skill Name
Bachelor's degree in communications, business administration, computer science, Management of information science, or related field (associate's degree & four years of experience with implementing ITIL can substitute).
2+ years two years of hands-on experience with implementing Information Technology Infrastructure Library (ITIL),
Experience managing/developing a large scale ServiceNow environment.
ITSM Concepts and Framework.
Server API Development.
Powershell.
There are currently no preferred skills to display. Please review job description.
Maintains the three environments (Dev, Test, Production) of ServiceNow for Admin, including
configurations, changes, system updates promotions, cloning, and security.
- Create, maintain and enhance forms, workflows, cloud integration and 3rd party
integrations to the ServiceNow platform. Including automation and/or additional self-
service features and functions.
- Incorporate ServiceNow capabilities to create a unified framework for multi-cloud
resource
provisioning and governance. utilize ServiceNow toolset to enhance workflow for
Required skills (must include
years of experience, in order of
importance):
1. -Strong knowledge and experiencing
managing/developing a large scale
ServiceNow environment
2. -ITSM concepts and Framework
3. -Server API Development
4. -Powershell
Required Education:
A bachelor's degree in communications,
business administration, computer science,
Management of information science, or related
field, and two years of hands-on experience
with implementing Information Technology
Infrastructure Library (ITIL),
OR an associate
degree in communications, business
administration, computer science, management
information science or a related field and four
years of hands-on experience with
implementing ITIL.
ADDITIONAL SKILLS:
-Must be able to work both
independently and in a
-Ability to communicate and
gather technical
requirements from
customers.
-Ability to maintain positive
working relationships with
staff, users, management,
vendors and other officials
Work Address: OTIS and DIS: 4430 Broad Rd,