OCTO - Senior ServiceNow Developer (808219)

Page Mechanical Group, Inc.; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Job summary

OCTO is seeking a Senior ServiceNow Developer to design, build, and implement advanced ServiceNow solutions across ITSM, ITFM, HRSD, ITOM, PPM, and SPM. You will collaborate with product owners to translate requirements into workflows and lifecycle processes.

The role requires 5+ years of hands-on ServiceNow experience, strong JavaScript/HTML/CSS skills, and knowledge of architecture and scripting. Agile/Scrum experience and CAD/CIS certification are highly valued.

Qualifications

• Bachelor’s degree in IT or related field
• CAD or CIS certification highly desired
• Minimum 5 years of hands-on ServiceNow development across listed modules
• Experience in Agile/Scrum environments
• Proficient in JavaScript, HTML, CSS, and REST APIs
• Strong problem-solving and collaboration skills
• Knowledge of ServiceNow architecture and scripting
• Experience updating ServiceNow update sets and multi-instance deployments

Responsibilities

• Design, develop, and implement ServiceNow solutions across ITSM, ITFM, HRSD, ITOM, PPM, and SPM
• Build workflows and process-driven items with product owners
• Document requirements, process flows, and business use cases
• Configure data integrations between ServiceNow and other systems
• Develop forms, tables, business rules, UI Policies, and scripts
• Create notifications, UI Pages, and Script Includes
• Mentor junior developers and perform code reviews
• Stay current with ServiceNow releases and best practices
• Participate in governance and ensure near out-of-the-box deployments
• Collaborate with cross-functional teams to translate requirements
• Lead development projects and guide the team to deliver
• Contribute to user manuals and training materials

Skills

JavaScript

HTML

CSS

REST APIs

Agile/Scrum

ServiceNow

CAD/CIS

ITSM Modules

Team Leadership

Education

Bachelor's degree in IT

Tools

ServiceNow

CAD/CIS

Job description

OCTO is looking for a Senior ServiceNow Developer, you will play a crucial role in designing, developing, and implementing solutions within the ServiceNow platform.

As a Senior ServiceNow Developer, you will play a crucial role in designing, developing, and implementing solutions within the ServiceNow platform. You will be responsible for maintaining and performing continual service improvements on the following implemented modules: ITSM, ITFM, HRSD, ITOM, PPM, and SPM. You will be expected to collaborate with cross-functional teams to gather requirements and translate them into technical solutions.

Work with product owner/stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements.

Document and maintain functional business requirements, process flows and business use cases.

Performs operational administrative tasks, as needed.

Assists with report configuration and maintenance, as needed.

Configure and maintain data integrations between ServiceNow and other systems.

Design/ Develop ServiceNow Forms and Tables as well as Modules.

Develop Workflow / Flow Design where required to drive Approvals and Process Lifecycle.

Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal).

Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.

Best Practices and Governance:

Ensure adherence to ServiceNow best practices, agency security guidelines, governance policies and maintain as close to an out of the box environment as possible.
Perform code reviews and mentor junior developers.

Continuous Improvement:

Stay updated on ServiceNow releases, features, and industry trends.
Identify opportunities for process improvement and automation.

Qualifications:

Bachelor’s degree in computer science, Information Technology, or equivalent work experience.

ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist(CIS) certification highly desired

Minimum 5 years of hands-on experience with ServiceNow development of the modules listed above.

Experience working in an Agile/Scrum environment.

Proficiency in JavaScript, HTML, CSS, and REST APIs.
Strong problem-solving skills and ability to work independently.
Excellent communication and collaboration skills.

Possess an in-depth knowledge of implementing ServiceNow Architecture and ServiceNow Scripting.

Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.

Demonstrated knowledge of service management processes, procedures, and software, and including knowledge of ServiceNow.

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CONTRACT JOB DESCRIPTION

Responsibilities:

• 1. Designs, develops, enhances, debugs, and implements software.
• 2. Troubleshoots production problems related to software applications.
• 3. Researches, tests, build, and coordinate the conversion and/or integration of new products based on client requirements.
• 4. Designs and develops new software products or major enhancements to existing software.
• 5. Addresses problems of systems integration, compatibility, and multiple platforms.
• 6. Consults with project teams and end users to identify application requirements.
• 7. Performs feasibility analysis on potential future projects to management.
• 8. Assists in the evaluation and recommendation of application software packages, application integration and testing tools.
• 9. Resolves problems with software and responds to suggestions for improvements and enhancements.
• 10. Acts as team leader on projects.
• 11. Instructs, assigns, directs, and checks the work of other software developers on development team.
• 12. Participates in development of software user manuals.

Minimum Education/Certification Requirements:

Bachelor’s degree in IT or related field or equivalent experience

Requirements:

• Hands-on experience with ServiceNow development (ITSM, ITFM, HRSD, ITOM, PPM, and SPM) Required 6 Years
• Proficiency in Javascript, HTML, CSS, and REST APIs Required 6 Years
• Possess an in-depth knowledge of implementing ServiceNow Architecture and ServiceNow scripting Required 6 Yearsli>
• Experience working in an agile/scrum environment Required 6 Years
• Bachelor’s degree in IT or equivalent experience Required
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification Highly desired