Software Application Specialist

Lonza; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Software Application Specialist, where you will play a crucial role in supporting users of the WinKQCL software. This position involves troubleshooting, system configurations, and collaborating with customers to enhance their experience. You’ll be part of a team that values creativity and problem-solving in the life sciences industry, making a tangible impact on millions of lives. If you enjoy working in a dynamic environment and have a passion for technology, this role offers the chance to grow your career while contributing to meaningful advancements in health and science.

Qualifications

• Experience in software application support or IT-related field.
• Intermediate knowledge of SQL and Windows Server.

Responsibilities

• Provide support and installations for WinKQCL software.
• Document issues and communicate solutions to customers.
• Assist in system configurations and build test data.

Skills

SQL Server

Customer Service

Data Analysis

Windows Server

Virtual Machines

PC Operating Systems

Documentation

Education

Bachelor's degree in Computer Science

Equivalent experience in IT

Tools

WinKQCL Software

SQL Server Management Studio

Job description

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

As a Software Application Specialist you will provide basic to advanced support and installations to customers along with basic integration and system configurations. This includes fixing of sophisticated application issues and errors, data analysis, and basic to intermediate configurations.

Key Responsibilities:

• Respond to inquiries from users and technical support regarding
  functions and operations of the WinKQCL software program
• Document and log tickets, defects, and improvements in our defect
  tracking system. Identify and fix issues/causes, respond and
  communicate in a timely manner to customers regarding any reported Lonza software related issues
• You will work with the implementation team and our customers on basic to
  intermediate system configurations
• Maintain product documents, tests and materials in a secure manner and perform general administrative tasks
• Build test data and perform ad hoc test scenarios to recommend program improvements for the software engineering team
• Coordinate with sales and project management the customer
  installations of the WinKQCL software

Key Requirements:

• Bachelor's degree or equivalent experience software application support, computer science, or IT related field
• Previous experience of the WinKQCL software is an advantage, but we can train you about the specifications of the software!
• Intermediate knowledge of SQL Server, SQL Server Management Studio,
  Windows Server, Virtual Machines, and PC operating systems
• Experience in a customer facing position is a huge advantage!
• Working proficiency of English is a must and either German or French languages are vital for the successful candidate

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.