Technical Application Specialist I (Minneapolis, Omaha, or Ohio)

Abbott Laboratories; Minneapolis (MN); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Application Specialist to support their Diagnostic Division. In this dynamic role, you will engage with customers, providing essential training and troubleshooting for high-complexity instruments. Your expertise will drive successful integrations and ensure customer satisfaction while maintaining technical competence. This remote position requires travel up to 90-100%, offering a unique opportunity to work closely with various clients and contribute to process improvements. If you thrive in a fast-paced environment and have a passion for technology and customer service, this role could be your next career step.

Qualifications

• 2+ years in a lab environment or field service, preferably with diagnostics.
• Bachelor's degree in science or engineering is essential.

Responsibilities

• Support customers with high-complexity instruments and training.
• Troubleshoot and resolve issues onsite or via phone.
• Manage integration timelines and customer expectations.

Skills

Technical Support

Troubleshooting

Customer Training

Project Management

Education

Bachelor’s Degree in Science

Bachelor’s Degree in Engineering

Bachelor’s Degree in Medical Technology

Job description

Technical Application Specialist I (Minneapolis, Omaha, or Ohio)

Apply locations: United States - Minnesota - Minneapolis; United States - Nebraska - Omaha; United States - Ohio - Chillicothe, Columbus, Akron

Time type: Full time

Posted on: Posted 3 Days Ago

Job requisition id: 31117206

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio spans diagnostics, medical devices, nutritionals, and branded medicines, serving over 160 countries with 114,000 colleagues worldwide.

Job Description

Overview

This is a remote position. Qualified candidates must currently reside in the Minneapolis, MN, Omaha, NE, or Ohio area, preferably near a major airport, and be able to travel up to 90-100%.

Responsibilities

1. Support Abbott’s Diagnostic Division customers and field personnel for high-complexity instruments, including onsite integration and training.
2. Troubleshoot and resolve instrument and reagent issues onsite or via phone, documenting all activities.
3. Lead multi-site/multi-instrument integrations, including new product launches.
4. Conduct customer entrance and exit interviews to understand needs and secure buy-in.
5. Work with project managers to execute technical plans and assist customers with regulatory and validation requirements.
6. Provide training on newly installed instruments and ensure customer satisfaction.
7. Manage integration timelines and customer expectations effectively.
8. Perform troubleshooting to enhance customer self-sufficiency and resolve hardware/software issues.
9. Deliver onsite or classroom training tailored to customer needs.
10. Act as a Subject Matter Expert, influencing sales and service teams and participating in cross-functional projects.
11. Document customer complaints and actions to support CAPA systems and communicate product issues timely.
12. Maintain technical competence and contribute to process improvements.

Minimum Qualifications

• Bachelor’s degree in science, engineering, electronics, or Medical Technology.
• At least 2 years’ experience in a laboratory environment, field service, or technical support, preferably with Abbott Diagnostics products.

Preferred Qualifications

• Bachelor's Degree in Medical Technology.
• Four or more years’ experience in relevant fields.

Learn more about our benefits at www.abbottbenefits.com. Abbott is an Equal Opportunity Employer and values diversity.