Software Analyst

BIS; Piney Flats (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Extensive benefits package

Company vehicles for travel

Daily per diem for food

Job summary

BIS, located in Piney Flats, Tennessee, is seeking candidates for a dynamic role focusing on customer support and software implementation. You will support clients both over the phone and in person, install custom software and hardware, and lead project implementations.

The ideal candidate enjoys working in a team, has a programming background, and is open to travel. A 4-year degree is preferred but not required. Extensive benefits are available after the first month of employment.

Qualifications

• Ability to train customers in use of software and hardware.
• Must live within driving distance of office.
• Knowledge of software development life cycle and creation of requirements documentation.

Responsibilities

• Provide end user desktop/phone support to resolve issues.
• Install hardware and customized software on-site.
• Test new software and perform Quality Assurance.

Skills

Self-starter

Customer service

Basic accounting skills

Good communication

Knowledge of SQL databases

Windows and Linux command line

Project management

Quality Assurance

Education

4 year degree in relevant field

Job description

We are a rapidly growing, leading edge technology company that prides itself on innovation, service and customer support. We customize our installations to meet each customer's requirements while providing maintenance to ensure future compatibility as an office grows and its data processing needs change.We strive to provide our customers with software solutions that meet their needs by continually supplying them with user-friendly software and flexible solutions that exceeds expectations.

Job Description

If you are looking for a challenging opportunity to support customers by phone and in person while working with SQL databases, Windows and Linux Servers, create specifications for new software by gathering data and writing technical documents, test new software, lead an implementation team to install new software on-site, train customers in how to use it, be able to grow with us (we prefer to promote from within) then you need look no further. The candidate who has a programming degree who likes doing a variety of different things, likes working with people and doing some traveling, would be ideal.

We are a help-desk facility, NOT a call center; we receive calls from a specific number of clients, seldom from the general public.

Qualifications

• Self-starter that can work in a team environment
• Provide end user desktop/phone support to determine and resolve end user support issues
• Good communications, customer service and basic accounting skills
• Install hardware and customized software on-site
• Ability to train customers in use of software and hardware
• Must live within driving distance of our office, we do not do remote work
• Knowledge, or ability to learn, basic command line functions for Windows and Linux servers
• Manage projects, knowledge of software development life cycle, gathering technical data, creation of requirements documentation (specifically dealing with SRS documentation, Use Cases, and UML Diagrams) and basic functional understanding of relational databases required
• Perform Quality Assurance on new software
• Some overnight travel will be necessary (company vehicles and credit cards are provided for expenses, plus a daily perdiem for food, etc.)
• A 4 year degree is highly preferred but not required (higher education is a plus)

All your information will be kept confidential according to EEO guidelines.

Extensive benefits package eligible after first month following thirty days of being employed

We do not offer full-time remote positions, candidates must be able to commute to the office or be able to relocate at candidate’s own expense