Software Account Manager

Toyota Automated Logistics; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan with a company

Vacation / Holiday Pay

Paid Volunteer time off

Tuition Reimbursement

Professional Associations, Conferences

Subscriptions

Company Meetings & Events

Job summary

Toyota Automated Logistics is seeking a Software Account Manager to support Software Consultants and our sales teams. You will respond to requests for changes in scope for Exacta installations, ensuring high customer satisfaction and retention.

Responsibilities include understanding Exacta, collaborating with Delivery and Sales to define requirements, and producing proposals. 20% overnight travel is required; valid driver’s license and passport are essential.

Qualifications

• 1–2 years’ experience in technical sales.
• Bachelor’s degree in engineering (mechanical or industrial preferred) or related technical/supply chain field.
• Positive, problem-solving mentality and strong communication skills.

Responsibilities

• Develop understanding of Exacta software and related systems.
• Lead conversations with customers to understand needs and propose best solutions.
• Coordinate with Delivery team to develop requirements and cost estimates promptly.
• Generate software-specific proposals to support Regional Sales teams.
• Provide ongoing customer service and support testing and go‑live efforts as needed.
• Support consulting and sales teams as software SME, defining scope and requirements.

Skills

Technical sales

MS Office

Education

Bachelor's degree in engineering

Job description

The Software Account Manager supports the Software Consultants and our sales teams in responding to current customer requests for projects which involve changes in scope to their current installation of Bastian Solutions’ software suite (Exacta). This role focuses on providing excellent customer service to Bastian’s existing software client base to maintain a high level of customer satisfaction and retention.

Job Functions

• Develop a solid understanding of Bastian’s Exacta software.
• Research existing customer system documentation with the help of Bastian Solutions’ Software Delivery team to understand current functionality.
• Lead conversations with our customers to understand the “why” behind a customer request and propose the best solution.
• Work with our Software Delivery team to communicate requirements and develop cost estimates in a timely manner.
• Generate software-specific proposals to support our Regional Sales teams.
• Provide excellent customer service by staying engaged with our customers long-term as their business needs change and evolve.
• Support our Software Operations team by being hands‑on supporting testing and go‑live efforts if needed.
• Support our consulting and sales teams as the software subject matter expert – defining software scope and requirements, providing design feedback.
• Support the Software Consulting team in requirements gathering and scope definition efforts with our customers in the sales process.
• Assist our customer support teams if needed.

Travel Requirements

• 20% overnight travel (Travel expenses paid by Toyota Automated Logistics)
• Must maintain a valid driver's license and passport

Required Qualifications And Preferred Skills

• Must be eligible to work in the USA long term without sponsorship.
• 1-2 years’ experience in technical sales
• Bachelor’s degree in engineering (mechanical or industrial preferred) or related technical/supply chain field.
• Technical mindset with a strong desire to learn, ask questions and seek answers
• Positive, problem-solving mentality
• Entrepreneurial, optimistic about pursuing opportunities
• Confident communication, presentation skills
• High proficiency in MS Office applications
• Familiarity with material handling equipment and automation
• Experience with warehouse automation applications, software experience preferred
• Previous experience leading or supporting technical sales preferred
• Understanding of networking and IT hardware fundamentals a preferred
• Loves meeting people, building relationships and working in a team environment
• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

About Toyota Automated Logistics

Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.

In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation / Holiday Pay
• Paid Volunteer time off
• Tuition Reimbursement
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events