Software Account Manager

Socket.dev; Noblesville (IN); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Retirement Plan with company  匹

Vacation / Holiday Pay

Volunteer time off

Job summary

Toyota Automated Logistics is seeking a Software Account Manager to support customers using our Exacta software. You will work with sales and consulting teams to understand requests, define software scope, and develop proposals.

Travel up to 20% and collaboration with the Delivery team are essential. You should have 1–2 years in technical sales, a Bachelor’s in engineering, strong communication, and be comfortable with MS Office.

Qualifications

• Eligible to work in the USA long term without sponsorship.
• 1–2 years of experience in technical sales.
• Bachelor’s degree in engineering (mechanical or industrial preferred) or related technical field.
• Technical mindset with a desire to learn and ask questions.
• Confident communication and presentation skills.
• High proficiency in MS Office applications.

Responsibilities

• Understand the Exacta software and current customer installations.
• Lead conversations with customers to uncover the underlying needs and propose solutions.
• Collaborate with Delivery to translate requirements into cost estimates and proposals.
• Support software operations with testing and go-live activities as needed.
• Act as software SME for the sales and consulting teams.

Skills

Technical sales

Communication

Presentation skills

Problem solving

Team collaboration

MS Office

Relationship building

Education

Bachelors degree in engineering or related field

Tools

MS Office

Networking basics

Job description

The Software Account Manager supports the Software Consultants and our sales teams in responding to current customer requests for projects which involve changes in scope to their current installation of Bastian Solutions’ software suite (Exacta). This role focuses on providing excellent customer service to Bastian’s existing software client base to maintain a high level of customer satisfaction and retention.

Job Functions:

• Develop a solid understanding of Bastian’s Exacta software.
• Research existing customer system documentation with the help of Bastian Solutions’ Software Delivery team to understand current functionality.
• Lead conversations with our customers to understand the “why” behind a customer request and propose the best solution.
• Work with our Software Delivery team to communicate requirements and develop cost estimates in a timely manner.
• Generate software-specific proposals to support our Regional Sales teams.
• Provide excellent customer service by staying engaged with our customers long-term as their business needs change and evolve.
• Support our Software Operations team by being hands‑on supporting testing and go‑live efforts if needed.
• Support our consulting and sales teams as the software subject matter expert – defining software scope and requirements, providing design feedback.
• Support the Software Consulting team in requirements gathering and scope definition efforts with our customers in the sales process.
• Assist our customer support teams if needed.

Travel Requirements:

• 20% overnight travel (Travel expenses paid by Toyota Automated Logistics)
• Must maintain a valid driver's license and passport

Required Qualification and Preferred Skills:

• Must be eligible to work in the USA long term without sponsorship.
• 1-2 years’ experience in technical sales
• Bachelor’s degree in engineering (mechanical or industrial preferred) or related technical/supply chain field.
• Technical mindset with a strong desire to learn, ask questions and seek answers
• Positive, problem-solving mentality
• Entrepreneurial, optimistic about pursuing opportunities
• Confident communication, presentation skills
• High proficiency in MS Office applications
• Familiarity with material handling equipment and automation
• Experience with warehouse automation applications, software experience preferred
• Previous experience leading or supporting technical sales preferred
• Understanding of networking and IT hardware fundamentals a preferred
• Loves meeting people, building relationships and working in a team environment
• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

About Toyota Automated Logistics:

Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life‑cycle services.

In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation / Holiday Pay
• Paid Volunteer time off
• Tuition Reimbursement
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events