SOCOM IT Desk Technician (TS/SCI) – On-Site

Science Applications International Corp.; Tampa (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

Science Applications International Corp. (SAIC) has an immediate opening for a PC Technician to support the SITEC contract at SOCOM Headquarters, MacDill AFB in Tampa, FL.

The successful candidate will provide Tier I–II technical support for end-user devices, software, and connectivity, resolving issues to keep IT services running smoothly. The position requires a TS/SCI clearance, a High School diploma with 6 years (or AA with 4, or BA with 2) of relevant experience, and the ability to work

Qualifications

• Six years' experience with PC maintenance or help desk roles.
• Excellent oral and written communication skills.
• Customer-focused with a positive attitude.

Responsibilities

• Troubleshooting and proactively resolving technical issues
• Responding to requests for technical support
• Providing recommendations for technical support
• Providing technical problem solving for customer support of database
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals
• Installing and configuring application and operating system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removing old equipment and performing data migration to new machines
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization
• May be required to work after core duty hours of 0600-1800, holidays, and weekends
• Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission.

Skills

PC hardware support

Strong written and verbal skills

Customer service mindset

Education

High School Diploma + 6 years experience

AA/AS degree + 4 years experience

Bachelor's degree + 2 years experience

Job description

Science Applications International Corp. (SAIC) has an immediate opening for a PC Technician to support the SITEC contract at SOCOM Headquarters, MacDill AFB in Tampa, FL.

The successful candidate will provide Tier I–II technical support for end-user devices, software, and connectivity, resolving issues to keep IT services running smoothly. The position requires a TS/SCI clearance, a High School diploma with 6 years (or AA with 4, or BA with 2) of relevant experience, and the ability to work