Social Work Case Manager, Care Coordination, Bethesda West, PT, 08A-8:30P

Baptist Health Bethesda Hospital; Boynton Beach (FL); On-site; USD 61,000 - 80,000; Full time

Benefits offered by this job

Career growth and development

Health and wellness resources

Tuition reimbursement

Wellness program to reduce deductible

Job summary

Baptist Health Bethesda Hospital in Boynton Beach, FL seeks an experienced Social Worker to support psychosocial needs of patients and families. You will coordinate discharge planning, provide counseling, and connect patients to community resources as part of an interdisciplinary team.

Minimum qualifications include an MSW and strong communication, problem-solving, and organizational skills. A fast-paced hospital environment experience is preferred, with a commitment to compassionate care.

Qualifications

• Master of Social Work (MSW) required.
• Additional MSW experience preferred.
• Strong communication and negotiation skills.
• Ability to solve problems in fast-paced hospital settings.
• 0–1 year hospital social work experience preferred.

Responsibilities

• Intervene with patients and families for psychosocial needs.
• Assist with discharge planning and education.
• Coordinate referrals to community resources.
• Collaborate with interdisciplinary team to implement discharge plans.
• Provide crisis intervention and support as needed.

Skills

Interpersonal communication

Negotiation skills

Analytical skills

Data management

Computer skills

Organizational skills

Time management

Independent work

Team collaboration

Judgment / decision making

Education

MSW

Masters

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Intervenes with patients/families for psychosocial needs, assistance, support in coping with chronic acute terminal illness. Services may include consultation, discharge planning, education, counseling, advocacy, info referrals to meet the emotional, social and financial aspects of care. Provides crisis intervention to patients/families with psychosocial needs and coordinates, facilitates development of a discharge plan of care. Provides patient/family services via case finding referrals from physicians and healthcare team members. Serves as an expert, acts as a liaison between patients and community resources. Identifies patient and family psycho-social and environmental needs related to admission, diagnosis, treatment and discharge. Works collaboratively with other members of the interdisciplinary team in developing and implementing a comprehensive discharge plan. Makes appropriate referrals for to community services. May provide inpatient emotional support and counseling, crisis intervention, and bereavement services. Assesses and intervenes in situations involving child or elder abuse/neglect, domestic violence. Provides care and services to all patient groups: neonatal, infant, pediatric, adolescent, and adults. Estimated salary range for this position is $61454.47 - $79890.81 / year depending on experience.

Qualifications

Degrees:

• Masters.

Additional Qualifications

• Masters in Social Work (MSW).
• Social Work Case Managers hired before 10/1/2017 with a Bachelor‘s Degree in Social Work are not required to have the MSW to continue in a non-leadership role.
• Demonstrate ability to solve problems in a fast-paced environment.
• 0-1 years of social work experience in hospital or related health care setting, Emergency Department experience preferred.
• Internship will be considered as experience.
• Excellent interpersonal communication and negotiation skills.
• Strong analytical, data management and computer skills.
• Current working knowledge of discharge planning, crisis intervention, complex case management and performance improvement preferred.
• Strong working knowledge of community services available for insured and non-insured patients.
• Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components.
• Ability to work independently and exercise sound judgment.
• Ability to prioritize and manage multiple high-risk, complex patients.
• Ability to work with multiple members of a care team and maintain positive working relationships.

Minimum Required Experience: Less than 1 year

EOE, including disability/vets