Pool Social Work Case Manager, Care Coordination, Bethesda East, Per Diem, 08:30A-5P

Baptist Health Bethesda Hospital; Boynton Beach (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Career growth

Health resources

Wellness program

Tuition reimbursement

Job summary

Baptist Health Bethesda Hospital in Boynton Beach, FL is seeking an experienced social work professional to join our team as a discharge-focused social work case manager. You will support patients and families with psychosocial needs, crisis intervention, and care coordination throughout the hospital stay.

The role requires a Master of Social Work (MSW) and emphasizes collaboration with the interdisciplinary team to develop and implement comprehensive discharge plans for all patient groups.

Qualifications

• Masters in Social Work (MSW).
• MSW required for continued non-leadership role if prior Social Work licensure exists.
• Ability to solve problems in a fast-paced hospital setting.
• 0-1 years of hospital social work experience; Emergency Department preferred.
• Internship counts as experience.

Responsibilities

• Intervenes with patients/families for psychosocial needs and support in coping with illness.
• Provides crisis intervention and coordinates discharge planning.
• Educates, counsels and advocates for patients and families.
• Provides referrals to community services and coordinates with healthcare team.
• Identifies psychosocial and environmental needs related to admission, diagnosis, and discharge.
• Acts as liaison between patients and community resources; may provide inpatient emotional support.
• Assesses abuse/neglect situations and collaborates on safety planning.
• Works with the interdisciplinary team to develop comprehensive discharge plans.

Skills

Interpersonal communication

Negotiation skills

Analytical skills

Data management

Computer skills

Independent work

Time management

Education

MSW

Masters

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Intervenes with patients/families for psychosocial needs, assistance, support in coping with chronic acute terminal illness. Services may include consultation, discharge planning, education, counseling, advocacy, info referrals to meet the emotional, social and financial aspects of care. Provides crisis intervention to patients/families with psychosocial needs and coordinates, facilitates development of a discharge plan of care. Provides patient/family services via case finding referrals from physicians and healthcare team members. Serves as an expert, acts as a liaison between patients and community resources. Identifies patient and family psycho-social and environmental needs related to admission, diagnosis, treatment and discharge. Works collaboratively with other members of the interdisciplinary team in developing and implementing a comprehensive discharge plan. Makes appropriate referrals for to community services. May provide inpatient emotional support and counseling, crisis intervention, and bereavement services. Assesses and intervenes in situations involving child or elder abuse/neglect, domestic violence. Provides care and services to all patient groups: neonatal, infant, pediatric, adolescent, and adults. Estimated pay range for this position is $37.25 / hour depending on shift as applicable.

Qualifications

Degrees:

• Masters.

Additional Qualifications

• Masters in Social Work (MSW).
• Social Work Case Managers hired before 10/1/2017 with a Bachelor‘s Degree in Social Work are not required to have the MSW to continue in a non-leadership role.
• Demonstrate ability to solve problems in a fast-paced environment.
• 0-1 years of social work experience in hospital or related health care setting, Emergency Department experience preferred.
• Internship will be considered as experience.
• Excellent interpersonal communication and negotiation skills.
• Strong analytical, data management and computer skills.
• Current working knowledge of discharge planning, crisis intervention, complex case management and performance improvement preferred.
• Strong working knowledge of community services available for insured and non-insured patients.
• Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components.
• Ability to work independently and exercise sound judgment.Ability to prioritize and manage multiple high-risk, complex patients.
• Ability to work with multiple members of a care team and maintain positive working relationships.

Minimum Required Experience

• Masters in Social Work (MSW).
• 0-1 years of social work experience in hospital or related health care setting, Emergency Department experience preferred.
• Internship will be considered as experience.
• Must be available for 4-8 weeks of training

EOE, including disability/vets