Social Services Quality & Compliance Lead

The Salvation Army USA Eastern Territory; Carnegie (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

The Salvation Army USA Eastern Territory seeks a Social Services Quality and Compliance Specialist to support Western Pennsylvania programs through coordination, data-driven improvement, and adherence to agency standards.

The role includes program support, quality assurance, reporting, staff training, and administration of the Community Services system, working with Corps Officers, program directors, and leadership to ensure consistent, high-quality services.

Qualifications

• Bachelor's degree in social work, nonprofit management, public administration, or a related field.
• Minimum of two years of experience in social services, nonprofit programs, or related field.
• Experience with data management, reporting, quality improvement, program compliance, or information systems preferred.
• Knowledge of Pennsylvania social service standards is a plus.

Responsibilities

• Represent The Salvation Army professionally with Corps Officers, program staff, and leadership.
• Provide consultation and operational support to promote quality service delivery and compliance.
• Assist with grant compliance, reporting, and data tracking.
• Develop training for staff on programming, service delivery, and data quality.
• Monitor data entry, run divisional reports, and support system administration.
• Travel within Western Pennsylvania as required.

Skills

Project coordination

Data analysis

Training delivery

Communication

Attention to detail

Problem solving

Education

Bachelor's degree in social work, nonprofit management, public administration, or related field

Tools

Microsoft Office

Case management databases

Job description

The Salvation Army USA Eastern Territory seeks a Social Services Quality and Compliance Specialist to support Western Pennsylvania programs through coordination, data-driven improvement, and adherence to agency standards.

The role includes program support, quality assurance, reporting, staff training, and administration of the Community Services system, working with Corps Officers, program directors, and leadership to ensure consistent, high-quality services.