Social Services Manager

Workstream; Mountain View (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Health Benefits

401(k) matching

Life Insurance

Disability Insurance

Paid Time Off

Employee Assistance

Tuition Assistance

Bene-Hub Discounts

Job summary

Mountain View Healthcare Center is seeking a Social Services Director to manage the social services department and ensure residents’ emotional and social needs are met. You will evaluate, plan, organize, and direct social services while maintaining compliance with regulations.

This role emphasizes compassionate communication and multidisciplinary coordination to support residents, families, and staff. The director leads discharge planning, coordinates with care teams, and advocates for

Qualifications

• Bachelor’s degree or equivalent education/experience in Sociology or Psychology
• Outstanding communication (verbal and written) skills required
• Proven ability to manage difficult emotions professionally
• Experience in developing and implementing social care plans and discharge planning
• Minimum of 2 years’ experience in hospital or skilled nursing setting

Responsibilities

• Develops a comprehensive social history and assessment of residents and supports care plans
• Assists patients and caregivers with transitioning to new environments and orientation
• Acts as mediator to resolve concerns impacting care, admission, or discharge
• Contributes to development of individual care plans and social services goals
• Coordinates care services and evaluates ongoing needs of residents

Skills

Empathy

Communication

Discretion

Education

Bachelor’s degree in Sociology or Psychology

Job description

Social Services Director

Position Summary:

Manages the Social Services Department in accordance with all regulations for the industry.Evaluates, plans, develops, organizes, implements, directs and ensures the medically related emotional and social needs of patients/residents are met and maintained on an individual basis.

Qualifications:

• Bachelor’s degree or equivalent education/experience in Sociology or Psychology
• Positive, encouraging personality who can professionally manage difficult emotions/persons
• Experienced in the development and implementation of social care plans, patient assessments and discharge planning
• Outstanding communication (verbal and written) skills required
• Minimum of 2 years’ experience in hospital or skilled nursing setting required
• Ability to multi-task, prioritize work, create organized files and maintain accurate records
• Proven success in supporting patients/residents, families and staff in a kind, positive and professional manner, adapting your communication style to their needs

Responsibilities:

• Develops a comprehensive social history and assessment of residents that includes problems and strengths, special needs and preferences (social, religious and/or cultural) and how to best address and support them for the care plan
• Assists patients/residents and their caregivers with transitioning to new environments, orienting them to the facility and our services, educating on resident rights and other aspects of transitioning to/from care facility
• Acts as mediator to resolve concerns/conflicts that may arise regarding care and treatment, admission and discharge procedures, physician care and/or any other situations that could impact or negatively affect the patient/resident
• Participates in the development of individual’s care plans including the goals and approaches for Social Services
• Actively participates in the coordination of care services and evaluating the ongoing needs of residents (attends resident care plan meetings, rehabilitation and resident/family meetings, departmental staff meetings, annual policy review meetings, monthly quality assurance meetings, etc.)
• Ensures Advanced Directives are completed, maintained and placed in resident charts when needed
• Develops a comprehensive discharge plan in coordination with residents/families and multi-disciplinary staff
• Coordinates discharges/transfers to ensure appropriateness and continuity of care
• Establishes and maintains positive relationships with residents, family members, physicians, community leaders, state and federal surveyors, hospital case managers and other affiliated professionals
• Identifies and provides referral, agency and/or community resources to meet patient/family needs
• Coordinates Support Groups, participates in policy decisions (as they affect resident life issues) and advocates for Residents Rights
• Completes all mandatory documentation timely and accurately as established by applicable regulations
• Maintains confidentiality of all admission information and resident records as required
• Leads by example, remaining calm and professional in all work-related situations

Benefits:

• Competitive pay
• Health Benefits – Medical, dental, and vision coverages with company paying a substantial portion of costs (voluntary supplemental plan options available)
• 401(k) with discretionary company match annually
• Company paid Basic Life and disability insurance (Buy up options available)
• Paid Time Off (Vacation, Sick, Holiday)
• Employee Assistance program
• Tuition Assistance and Profession Enhancement Funds
• Bene-Hub employee sponsored discount programs and more.

We are proud to be an equal opportunity employer.

*Benefits available to full-time employees.

Mountain View Healthcare Center is a skilled nursing and therapy center located in sunny Mountain View, California. Just minutes from abundant green spaces and peaceful residential neighborhoods, our charming 129-bed skilled nursing center proudly provides short-term and long-term residency.
When you enter Mountain View Healthcare Center, you enter a community of compassion. You’ll see it in our people and in our service. We are committed to meeting the needs of our residents, families, and community. We look forward to the opportunity to serve you!