Social Services Director (SSD)

Workstream; Watsonville (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Health Benefits – Medical, dental, and

401(k) with discretionary companymatch

Company paid Basic Life and disability

Paid Time Off (Vacation, Sick, Holiday

Employee Assistance program

Tuition Assistance and Profession Enh

Bene-Hub employee sponsored discount

Job summary

Manresa Healthcare Center in Watsonville, CA, seeks a Social Services Director to lead the department and coordinate comprehensive care planning for residents. The role focuses on evaluating emotional and social needs, developing care plans, and ensuring smooth transitions within the facility.

Candidates should have a bachelor’s in sociology or psychology and at least 2 years in a hospital or skilled nursing setting, with strong communication skills and an empathetic, professional approach to

Qualifications

• Bachelor’s degree or equivalent in sociology or psychology.
• 2+ years in hospital or skilled nursing setting.
• Excellent written and verbal communication; professional demeanor.

Responsibilities

• Develops a comprehensive social history and assessment of residents and their needs.
• Assists patients and caregivers with transition to new environments and educates on resident rights.
• Acts as mediator to resolve concerns affecting care, admission, and discharge procedures.
• Participates in development of individual care plans and goals for Social Services.
• Coordinates ongoing care services and attends multiple care plan meetings and QA meetings.
• Maintains confidentiality and completes documentation per regulations.

Skills

Communication skills

Multitasking

Empathy

Emotional intelligence

Education

Bachelor’s degree or equivalent in Sociology/Psychology

Job description

Social Services Director

Position Summary:

Manages the Social Services Department in accordance with all regulations for the industry.Evaluates, plans, develops, organizes, implements, directs and ensures the medically related emotional and social needs of patients/residents are met and maintained on an individual basis.

Qualifications:

• Bachelor’s degree or equivalent education/experience in Sociology or Psychology
• Positive, encouraging personality who can professionally manage difficult emotions/persons
• Experienced in the development and implementation of social care plans, patient assessments and discharge planning
• Outstanding communication (verbal and written) skills required
• Minimum of 2 years’ experience in hospital or skilled nursing setting required
• Ability to multi-task, prioritize work, create organized files and maintain accurate records
• Proven success in supporting patients/residents, families and staff in a kind, positive and professional manner, adapting your communication style to their needs

Responsibilities:

• Develops a comprehensive social history and assessment of residents that includes problems and strengths, special needs and preferences (social, religious and/or cultural) and how to best address and support them for the care plan
• Assists patients/residents and their caregivers with transitioning to new environments, orienting them to the facility and our services, educating on resident rights and other aspects of transitioning to/from care facility
• Acts as mediator to resolve concerns/conflicts that may arise regarding care and treatment, admission and discharge procedures, physician care and/or any other situations that could impact or negatively affect the patient/resident
• Participates in the development of individual’s care plans including the goals and approaches for Social Services
• Actively participates in the coordination of care services, evaluating the ongoing needs of residents (attends resident care plan meetings, rehabilitation and resident/family meetings, departmental staff meetings, annual policy review meetings, monthly quality assurance meetings, etc.)
• Ensures Advanced Directives are completed, maintained and placed in resident charts when needed
• Develops a comprehensive discharge plan in coordination with residents/families and multi-disciplinary staff
• Coordinates discharges/transfers to ensure appropriateness and continuity of care
• Establishes and maintains positive relationships with residents, family members, physicians, community leaders, state and federal surveyors, hospital case managers and other affiliated professionals
• Identifies and provides referral, agency and/or community resources to meet patient/family needs
• Coordinates Support Groups, participates in policy decisions (as they affect resident life issues) and advocates for Residents Rights
• Completes all mandatory documentation timely and accurately as established by applicable regulations
• Maintains confidentiality of all admission information and resident records as required
• Leads by example, remaining calm and professional in all work-related situations

Benefits

• Competitive pay
• Health Benefits – Medical, dental, and vision coverages with company paying a substantial portion of costs (voluntary supplemental plan options available)
• 401(k) with discretionary company match annually
• Company paid Basic Life and disability insurance (Buy up options available)
• Paid Time Off (Vacation, Sick, Holiday)
• Employee Assistance program
• Tuition Assistance and Profession Enhancement Funds
• Bene-Hub employee sponsored discount programs and more….

We are proud to be an equal opportunity employer.

*Benefits available to full-time employees.

Located in a peaceful residential neighborhood in Watsonville, California, Manresa Healthcare Center is a warm and welcoming 59-bed skilled nursing facility offering both short-term therapy and long-term care. Surrounded by scenic ocean views, our center provides a serene setting where healing and comfort go hand in hand.
At Manresa, we’re more than a care facility—we’re a close-knit community dedicated to supporting residents, families, and neighbors with compassion and respect. From the moment you arrive, you’ll feel the difference in the way we care.