Social Services Coordinator

Food and Friends Inc; Washington; On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Disability coverage

Retirement plan

Paid parental leave

Weekly short Fridays

Paid leave (3 wks)

Job summary

Food & Friends Inc in Washington, DC is seeking a Social Services Coordinator to support outreach, enrollment, and client services for individuals with life-challenging illnesses. This entry-level role requires a high school diploma, willingness to work on site, and strong communication; responsibilities include client outreach, enrollment steps, and maintaining client records.

We offer medical, dental, disability, retirement, and paid leave benefits.

Qualifications

• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.
• Culturally competent when serving diverse populations.
• Spanish language skills are a plus.
• Must be willing to work onsite.

Responsibilities

• Conduct proactive outreach to prospective clients.
• Prepare and mail letters explaining program benefits, eligibility, and enrollment steps.
• Call prospective clients to explain services and enroll individuals into the medically tailored meal program.
• Collect, document, and enter all client and outreach information into the client database.
• Provide first-day meal deliveries to new clients and orient them to program services and expectations.
• Maintain ongoing communication with clients to follow up on services and address questions or concerns; and
• Assist with the production and distribution of client- and service-related materials.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Cultural competence

Spanish language

Education

High school diploma

BA/BS preferred

Job description

Social Services Coordinator

Food & Friends Inc

Washington, District of Columbia

$41,664 per year - estimated

Founded in 1988, Food & Friends provides medically tailored meals, nutrition support, and friendship to people living with AIDS, cancer, and other life-challenging illnesses. Our team of eighty employees and thousands of volunteers delivers meals and hope to people living in the District of Columbia and multiple counties across Maryland and Virginia. There is no charge or income qualification for our services, which are rendered solely on the basis of medical need. Food & Friends is proud to be a nationally-recognized leader of the Food is Medicine movement.

• Conduct proactive outreach to prospective clients;
• Prepare and mail letters explaining program benefits, eligibility, and enrollment steps;
• Call prospective clients to explain services and enroll individuals into the medically tailored meal program;
• Collect, document, and enter all client and outreach information into the client database;
• Provide first-day meal deliveries to new clients and orient them to program services and expectations;
• Maintain ongoing communication with clients to follow up on services and address questions or concerns; and
• Assist with the production and distribution of client- and service-related materials.

This is an outstanding opportunity to gain entry-level experience in social services, public health, and nonprofit management. Must be willing to work onsite.

• at least a high school diploma (BA/BS preferred), one year of relevant work experience, and a valid driver’s license.
• Spanish language skills a plus.
• Must be able to lift/carry 25 pounds and be physically mobile.
• willingness to conduct home visits throughout the Washington Metro region.
• strong written and verbal communication skills
• strong attention to detail
• ability to multi-task
• ability to serve diverse populations in a culturally competent manner.
• Offer of employment contingent upon a pre-employment background check and drug test.

The Social Services Coordinator position pays $25.00 to $25.75 per hour.

• medical
• dental
• disability
• retirement plan
• paid maternity/paternity leave
• weekly short Fridays
• three weeks of paid leave for new hires.

Food & Friends is Metro accessible.

Food & Friends is an Equal Opportunity Employer.