Social Services Case Coordinator

Office of Shared Administration (WV); West Virginia; On-site; USD 28,000 - 36,000; Full time

Job summary

Office of Shared Administration (WV) seeks staff to support social services casework both independently and with other team members. Responsibilities include transporting clients, supervising visits, documenting observations, and ensuring adherence to court orders and case plans.

Positions involve clerical tasks such as coordinating communication, scheduling, and processing payments. A valid driver’s license is required, and overtime may be required to meet client needs and case deadlines.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license required.
• Two years of full-time or equivalent part-time work experience.
• Internal applicants: one year of full-time or equivalent experience as Social Service Case Aide.
• Substitution information: additional education may substitute per Equivalency Chart.

Responsibilities

• Provide clients with transportation, general supervision, and visitation supervision.
• Oversee client–family interactions and document observations.
• Ensure adherence to court orders and case plans; perform clerical duties (coordination, documentation, scheduling, payment, reimbursement).
• Run errands to meet clients’ needs for clothing, food, and personal documents.
• Assist clients in identifying and obtaining benefits and services.
• Conduct home checks to ensure compliance with child welfare standards.
• Act as a point-of-contact for medical and legal professionals related to cases.

Skills

Transportation assistance

Case supervision

Documentation

Communication

Interagency liaison

Education

High school diploma or equivalent

Job description

These positions support social services casework independently or in cooperation with other social services staff. Responsibilities include providing clients with transportation, general supervision, and visitation supervision. They oversee client-family interactions, document observations, and ensure adherence to court orders and case plans. Duties are typically clerical in nature and include coordinating communication, documentation, scheduling, payment, and reimbursement. Work may involve running errands to ensure clients' needs for clothing, food, and personal documents are met. They assist clients in identifying and obtaining benefits and services. As necessary, they may conduct home checks to ensure compliance with child welfare standards. These positions often act as a point-of-contact for medical and legal professionals associated with cases. Mandatory overtime may be required, and the use of a personal vehicle for travel is necessary. Perform related work as required.

These positions support social services casework independently or in cooperation with other social services staff. Responsibilities include providing clients with transportation, general supervision, and visitation supervision. They oversee client-family interactions, document observations, and ensure adherence to court orders and case plans. Duties are typically clerical in nature and include coordinating communication, documentation, scheduling, payment, and reimbursement. Work may involve running errands to ensure clients' needs for clothing, food, and personal documents are met. They assist clients in identifying and obtaining benefits and services. As necessary, they may conduct home checks to ensure compliance with child welfare standards. These positions often act as a point-of-contact for medical and legal professionals associated with cases. Mandatory overtime may be required, and the use of a personal vehicle for travel is necessary. Perform related work as required.

• Education: High school diploma or the equivalent.
• Licensure/Certifications: None.
• Experience: Two (2) years of full-time or equivalent part-time work experience.
• Special Requirements: Valid driver's license.
• Internal Applicants Only: One (1) year of full-time or equivalent part-time experience as a Social Service Case Aide.

Substitution Information: Additional education may substitute based on a year-for-year basis or as determined by the Office of Shared Administration Equivalency Chart.

The Bureau for Social Services champions the security, permanence, and welfare of children and vulnerable adults, empowering individuals and strengthening families. Formerly the Bureau for Children and Families, the Bureau for Social Services operates under the West Virginia Department of Human Services, serving children, adolescents, and vulnerable adults facing abuse, neglect, or financial exploitation. Equipped with extensive training to handle delicate situations with compassion and dignity, these workers contribute to the advancement of a vibrant and healthy West Virginia by facilitating access to crucial healthcare, essential social services and benefits, and fostering safe, supportive, and healthy environments. Through this hard work, at risk populations can begin to thrive within the community.