Social Services Associate

State of Alaska; Juneau (AK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance benefits

Retirement benefits

Paid Leave

Twelve paid holidays

Job summary

State of Alaska's Office of Children's Services in Juneau, Alaska is seeking a full-time Social Services Associate to provide essential administrative support in the Southeast Region. This role supports the Administrative Officer and Administrative Assistant 2, handling personnel tasks and payroll functions.

You will manage background checks, court calendars, new-hire orientation backup, procurement, inventory, and One-Card auditing, while assisting SSA staff with case monitoring,

Qualifications

• Strong customer service skills and ability to interact with diverse clients.
• Proficient computer skills and ability to use databases and office software.
• Excellent written communication and clear documentation.
• Problem solving with sound judgment and attention to detail.
• Adaptability to changing priorities and multiple tasks.

Responsibilities

• Provide administrative support to the Administrative Officer and Administrative Assistant 2, including personnel and payroll functions for the OCS Southeast Region.
• Complete background checks, maintain court calendar, and back up new‑hire orientation and employee records.
• Assist with procurement, purchasing, inventory management, and One-Card auditing.
• Support SSA staff by assisting with routine case monitoring, transportation, gathering supporting information, and preparing basic court documents.
• Provide general administrative and facility support to the office and assist Licensing with occasional administrative tasks.

Skills

Customer Service

Computer Skills

Written Communication

Problem Solving

Adaptability

Job description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Social Services Associate located in Juneau, Alaska.

What You Will Be Doing

This Specialty Administrative Support Social Services Associate position

• Provides administrative support to the Administrative Officer and Administrative Assistant 2, including assisting with personnel and payroll functions for the OCS Southeast Region.
• Completes background checks, maintains the court calendar, and serves as backup for new-hire orientation and maintaining employee records.
• Assists with procurement, purchasing, inventory management, and One-Card auditing as needed.
• Supports SSA staff occasionally by helping with routine case monitoring, transportation, gathering supporting information, and preparing basic court documents as assigned.
• Provides general administrative and facility support to the office and assists Licensing with occasional administrative tasks

Our Organization, Mission, and Culture

The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.

The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.

Everything we do is underpinned by our Core Values.

Benefits of Joining Our Team

We work as a team through collaboration towards common goals to serve positive outcomes for families. We strive for a tight knit group, offering support to one another and contributing to a positive atmosphere. The Office of Children's Services has great potential for career advancement.

• Insurance Benefits
• Retirement Benefits
• Paid Leave
• twelve paid holidays per year

Working Environment You Can Expect

We work in Juneau, Alaska and have one of the few offices located in the Valley of Juneau. Our Offices offer plenty of parking and we are conveniently located near many restaurants and stores for easy access to lunch and shopping options. We are also located near the bus line if that is your preferred method of travel.

For information on the Juneau community (including schools, hospitals, housing) please review Alaska Community Profiles.

We Are Seeking a Candidate with the Following Competencies

1. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
2. Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
3. Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.
4. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
5. Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment

Special Note

• This position requires a valid Alaska driver's license.
• Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
• A child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.
• The successful candidate may be required to attend multiple training courses normally located in Anchorage.

A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

To view the general description and example of duties for a Social Services Associate, please go to the following link: https://www.governmentjobs.com/careers/alaska/classspecs/892009?keywords=social%20services%20associate&pagetype=classSpecifications

One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services.

Special Note: Requires a valid driver's license, a background check, and fingerprinting. These requirements will be indicated at the time of recruitment.

At time of interview applicant is requested to submit

• A copy of academic transcripts (unofficial are acceptable but must include the institution name/URL on documents provided) if required to meet minimum qualifications.
• A list of three (3) professional references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.
  • Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.

Please read the below information carefully. This applies to your application submission.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

EDUCATION

To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.

If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

The State of Alaska does not provide VISA Employer sponsorships.

RECRUITMENT SCOPE

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.