Social Services Assistant

Millennial Healthcare; Ocala (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

BlueCross BlueShield health insurance

Competitive wages

Referral bonuses

Tuition reimbursement program

PayActiv

401K retirement plan

Job summary

The Lodge Health and Rehabilitation Center in Ocala, FL is hiring a Social Services Assistant. This role supports the Social Services Director in addressing residents' psychosocial and social needs, handling admissions, discharge planning, documentation, and family communication.

You will work with residents, families, nursing staff, and the interdisciplinary team to promote dignity and quality of life, while ensuring HIPAA-compliant confidentiality.

Qualifications

• High school diploma or GED required.
• Experience in a skilled nursing facility or social services setting preferred.
• Familiarity with discharge planning and resident rights is a plus.

Responsibilities

• Assist the Social Services Director with daily operations and resident services.
• Support residents and families during admission, adjustment, and discharge.
• Identify residents' psychosocial needs and communicate concerns to the team.
• Participate in interdisciplinary care plan meetings and update resident information.
• Coordinate discharge planning including transportation and community resources.
• Maintain timely documentation in residents' medical records per policies.

Skills

Communication

Compassionate care

Organization

Multi-tasking

Confidentiality

EMR proficiency

Problem-solving

Team collaboration

Patience empathy

Diversity respect

Education

High school diploma or GED

Job description

Social Services Assistant

The Lodge Health and Rehabilitation Center is looking for a Social Services Assistant with at least one (1) year of skilled nursing facility experience.

ABOUT Lodge- Located in Ocala, FL, we are a skilled nursing and rehabilitation facility that is dedicated to helping our residents maximize their potential and live their lives to the fullest. We offer a modern, comfortable, and secure facility staffed by caring professionals where individuals receive the finest sub-acute medical care, rehabilitation services, and 24-hour skilled nursing care. We are committed to maintaining a facility where compassionate care is provided in an environment of respect and dignity. It is also a great working environment for our staff as we truly value and appreciate each member of our team!

While working here, you will enjoy:

• Now offering BlueCross BlueShield health insurance!

• Competitive Wages

• Referral Bonuses

• Tuition Reimbursement Program

• PayActiv, Get Paid Before Pay Day

• Team Building Events

• Lots of Employee Appreciation Activities

• Friendly Fun Competitions

• Milestone Luncheons / Gifts

• Mentorship Programs

• Paid Time Off

• Holiday Pay

• Medical * Dental * Vision * Life * STD Insurances

• 401K retirement plan

Job Summary

The Social Services Assistant supports the Social Services Director in meeting the psychosocial, emotional, and social needs of residents in a skilled nursing facility. This position assists with resident admissions, discharge planning, documentation, family communication, and coordination of community resources.

The Social Services Assistant works collaboratively with residents, families, nursing staff, and the interdisciplinary team to promote resident well-being, dignity, independence, and quality of life.

Essential Duties and Responsibilities

• Assist the Social Services Director with daily departmental operations and resident services.

• Support residents and families during admission, adjustment to the facility, and discharge processes.

• Assist with identifying residents' psychosocial, emotional, and social needs and communicating concerns to the appropriate team members.

• Participate in interdisciplinary care plan meetings and assist with updating resident information as directed.

• Assist with discharge planning, including coordinating transportation, home health services, medical equipment, and community resources.

• Maintain accurate and timely documentation in residents' medical records in accordance with facility policies and applicable regulations.

• Assist with resident and family meetings to address concerns, provide support, and facilitate communication.

• Support residents in understanding their rights and assist with resolving grievances through appropriate facility procedures.

• Coordinate with outside agencies, healthcare providers, and community organizations to support resident needs.

• Assist with advance directive documentation and related administrative processes as directed, without providing legal advice.

• Monitor resident adjustment and report significant behavioral, emotional, or psychosocial changes to the Social Services Director.

• Maintain confidentiality of resident information in accordance with HIPAA and facility policies.

• Assist with arranging resident appointments and coordinating services when needed.

• Support the Social Services Director in preparing for surveys, audits, and regulatory reviews.

• Perform additional duties as assigned within the scope of the position.

Qualifications

Education:

• High school diploma or GED required.

Experience:

• Previous experience in a skilled nursing facility, long-term care, healthcare, or social services setting preferred.

• Experience working with elderly individuals or individuals with disabilities preferred.

• Familiarity with discharge planning, resident rights, and interdisciplinary care coordination is a plus.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.

• Compassionate and professional approach when interacting with residents and families.

• Excellent organizational skills and attention to detail.

• Ability to prioritize multiple responsibilities in a fast-paced healthcare environment.

• Basic understanding of resident rights and long-term care regulations.

• Ability to maintain confidentiality and handle sensitive information appropriately.

• Proficiency with electronic medical records and basic computer applications.

• Strong problem-solving and conflict-resolution skills.

• Ability to work independently while collaborating effectively with the interdisciplinary team.

• Demonstrated patience, empathy, and respect for individuals from diverse backgrounds.

We are an Equal Opportunity Employer https://www.eeoc.gov/poster

Our facility uses the Florida Background Screening Clearinghouse, 435.12, Florida Statutes. Learn more at https://info.flclearinghouse.com