Social Services Coordinator

Southern HealthCare Management; Fort Walton Beach (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Southern HealthCare Management seeks an Admissions Coordinator to join our skilled nursing facility team. The role requires coordinating admissions, tours with families, and seamless collaboration with hospitals and referral sources to ensure smooth transitions for new residents.

Ideal candidates understand the long-term care environment, provide excellent customer service, and can manage multiple tasks in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent is required.
• 1+ years experience in health care education/marketing/insurance or commensurate educations preferred.
• Familiar with medical terminology.
• Proficient in the use of personal computer.

Responsibilities

• Coordinate admissions and coordinate tours with potential residents and families.
• Serve as back up to the Director of Admissions and assist with pre-admission, admission and discharge processes.
• Communicate with hospitals and referral sources to complete assessments and bed offers.
• Ensure contracts are completed timely and arrange room assignments and notifications.
• Protect patient information and adhere to policies and regulations.
• Provide excellent customer service and support to residents, families, and staff.

Skills

Medical terminology

PC proficiency

Education

High school diploma

Job description

Admissions Coordinator

We are seeking a compassionate, organized, and detail-oriented Admissions Coordinator to join our skilled nursing facility team.

The Admissions Coordinator plays a vital role in welcoming new residents and their families, coordinating admissions, communicating with hospitals and referral sources, and ensuring a smooth transition into our facility. The ideal candidate will have a strong understanding of the long-term care environment, excellent customer service skills, and the ability to manage multiple responsibilities in a fast-paced healthcare setting.

Supports the Social Services/Admissions Departments in the pre-admission, admission and discharge process. Serves as the back up to the Director of Admissions. Works with social services to ensure the psychosocial needs of the residents and patients are met.

• Tracks pre-admission referral activity daily / weekly.
• Coordinates & review resident/patient electronic referrals and communicates with Director of Admissions to complete assessments.
• Manages the electronic referral bed-offer process and obtain pre-authorizations from HMO's.
• Validates Midnight Census with BOM.
• Conducts tours of facility with potential residents / patients and their family members.
• Assists the Director of Admissions with arrangements and confirmation of all admissions. Completes room assignment, roommate notification and notifies Departments of anticipated admission.
• Welcomes new residents and assures contracts are completed on a timely basis.
• Completes Admission Agreement with resident/patient or responsible party timely.
• Ensures specialized equipment is ordered as indicated (reviews contract content for need to obtain prior approval from authorized payer).
• Ensures level of care approval obtained as indicated and / or OBRA screen (PASSAR, MIMR) is completed.
• Completes records and documentation in accordance with company policy and state and federal guidelines.
• Helps resolve concerns of Resident and/or Family and participates in the Guardian Angel Program.
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
• Primary Back-Up for the Director of Admissions when out on PTO, FMLA or the Director of Admissions position is open.
• Training of Social Services Coordinator back-up responsibilities and monthly "Job Shadowing" coordination with the designated social Services Coordinator back-up as indicated in the Admissions Team Back-Up Process.
• Receives Director of Admissions Responsibility Training and monthly "Job Shadowing" coordination with Director of Admissions.
• Protects organization's value by keeping patient information confidential.
• Services and protects the facility by adhering to professional standards, company policies and procedures, federal, state, and local requirements, and standards.

ADDITIONAL DUTIES AND RESPONSIBILITIES May Include The Following.

• Assists in the completion of care plans and psychosocial assessments.
• Coordinates care plan meetings with families.
• Coordinates, notifies and documents room changes and roommate notifications when necessary.

Qualifications

• Minimum high school diploma or equivalent required.
• One or more years experience in health care education/ marketing / insurance or commensurate educations preferred.
• Must be familiar with medical terminology.
• Proficient in the use of personal computer.

Our Service Standards

• Sincere Appreciation...for everyone
• Hearing Needs...and responding quickly
• Caring Approach...in everything we do
• Managing Situations...for positive outcomes

Learn more about Florida's Care Provider Background Screening Requirements here:

https://info.flclearinghouse.com