Social Service Supervisor, LINK

Breaking Ground; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Breaking Ground in Jamaica, NY is hiring a Social Services Supervisor for the Connect to Care, LINK program. Reporting to the Assistant Program Director, you will supervise a team of Case Managers who use Harm Reduction and Housing First approaches to connect clients with services that address housing stability, health care, and related needs.

This 35-hour per week role emphasizes collaboration with community partners, NYPD and EMS, documentation accuracy, and strong client engagement.

Qualifications

• High School diploma or equivalent required; Master’s degree preferred.
• Experience with street homeless population strongly preferred.
• Understanding of harm reduction required.
• Housing-based case management experience strongly preferred.
• Supervisory experience preferred.
• Ability to engage with clients with mental health issues, substance use, and medical needs.
• Strong collaboration with diverse stakeholders and excellent communication.
• Proficiency in Word/Excel; familiarity with Access databases encouraged.

Responsibilities

• Supervise Case Managers including scheduling, client cases, and clinical direction.
• Liaise with community partners; monitor homeless conditions and concerns.
• Develop relationships with external partners, NYPD, EMS, and stakeholders.
• Oversee and participate in Code Blue/Red Alerts.
• Ensure documentation and reporting is accurate and timely.
• Build working relationships with clients and Breaking Ground programs.
• Attend onsite meetings with community partners.
• Perform other duties as assigned.

Skills

Supervisory experience

Harm reduction understanding

Housing-based case management

Bilingual Spanish/English

Communication skills

Microsoft Word

Excel

Access databases

Valid driver’s license

Education

High School diploma or equivalent

Master’s degree in related field preferred (e.g., Social Work, Public Health)

Tools

Microsoft Word

Excel

Access databases

Job description

100-30 Atlantic Ave, Jamaica, NY 11416, USA

Job Description

Posted Friday, July 10, 2026 at 4:00 AM

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing — affordable housing paired with services designed to help people maintain their homes for the long-term — is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness — especially those who have been on the streets the longest — to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Reporting to the Assistant Program Director, Connect to Care the Social Services Supervisor, Connect to Care, LINK supervises a team of Case Managers who utilize Harm Reduction and Housing First approaches when responding to clients and facilitate connections to an array of services that can help them overcome their housing instability and address healthcare and other needs.

This position has a 35-hour work week.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise Case Managers including scheduling, supervision of client cases, providing guidance and clinical direction, and ensuring timely and effective response to homeless conditions
• Serve as a liaison with community partners and in close collaboration, follow up on homeless conditions, and community concerns
• Develop strong collaborative relationships with external partners and service providers, NYPD, EMS, and other stakeholders
• Oversee and participate in Code Blue/Red Alerts
• Ensure documentation and reporting is accurately reported on time
• Develop strong working relationships with clients and Breaking Ground coworkers, specifically colleagues in the Street to Home and Safe Haven programs
• Attend onsite meetings with community partners
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent required;Master’s degree in related field preferred (e.g., Social Work, Public Health)
• Experience with the street homeless population strongly preferred
• Understanding of harm reduction required
• Housing-based case management experience strongly preferred
• Supervisory experience preferred
• Ability to positively engage with clients who have significant mental health issues, current substance use, and often medical illness and cognitive impairment
• Superb collaborative skills; Ability to work successfully with a wide range of internal and external stakeholders
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Excellent computer skills, including proficiency in Microsoft Word and Excel. Familiarity with Access-based databases and the ability to learn new programs are preferred
• Bilingual Spanish/English is preferred
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred