Assistant Director, Programs, Connect to Care

Breaking Ground; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

Breaking Ground is seeking an Assistant Director, Programs, Connect to Care in New York City. The role supports the Program Director in managing a street outreach program; supervises 4-6 staff and maintains high-quality client engagement, with an emphasis on data-driven performance reporting.

The position requires an LMSW, at least two years of supervisory experience, and experience with homelessness services.

Qualifications

• NYS Licensed Masters Social Worker (LMSW) is required.
• Minimum 2 years of supervisory experience.
• Experience in 24/7 programs and with homeless populations preferred.
• Thorough clinical understanding of Housing First, motivational interviewing, Harm Reduction, and related service delivery concepts.

Responsibilities

• Manage social service delivery including program oversight, staff supervision, and training.
• Manage 4-6 direct reports.
• Liaise with external stakeholders including service partners, government, community, and other agencies to ensure responsive and effective program service delivery.
• Oversee delivery of services including adding individuals to outreach caseload; linked to case management; referrals for psychiatric assessment and treatment as appropriate.
• Ensure effective collaboration with internal stakeholders including other street outreach teams, safe haven and stabilization bed sites, Central Intake Unit, Compliance, Research and Evaluation, building staff, etc.
• Generate regular and as-needed reports on outcomes, goals, and data tracking.
• Establish and maintain strong working relationships with an emphasis on problem-solving.
• Some after hours on-call required.
• Perform other duties as assigned.

Skills

Staff supervision

Communication skills

Stakeholder liaison

Education

LMSW license

Tools

Microsoft Office

Microsoft Teams

Access databases

Job description

Assistant Director, Programs, Connect to Care

The Prince George Residence, 14 East 28th Street, New York, New York, United States of America

Job Description

Posted Friday, July 31, 2026 at 4:00 AM

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Reporting to the Director, Programs, the Assistant Director, Programs, Connect to Care, is responsible for supporting the Program Director in the overall management of the street outreach program. This position provides direct supervision to 4-6 staff. The Assistant Director provides each Social Services Supervisor with regular guidance and consistent support for oversight of day-to-day program operations, ensuring high quality client engagement and exceptional service delivery. The Assistant Director supports the Director by maintaining high-level reports that detail the program performance metrics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage social service delivery including program oversight, staff supervision, and training
• Manage 4-6 direct reports
• Liaise with external stakeholders including various service partners, government, community, and other agencies to ensure responsive and effective program service delivery
• Oversee delivery of services including adding individuals to outreach caseload; ensuring individuals are linked to case management; make referrals for psychiatric assessment, and treatment as appropriate
• Ensure effective collaboration with internal stakeholders including other street outreach teams, safe haven and stabilization bed sites, Breaking Ground ‘s Central Intake Unit, Compliance, Research and Evaluation, building staff, etc.
• Generate regular and as‑needed reports on outcomes, goals, and data tracking
• Establish and maintain strong and productive working relationships, with an emphasis on positive and proactive problem‑solving
• Some after hours on‑call required
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 2 years of supervisory experience
• Experience working in 24/7 programs and working with homeless or formerly homeless populations strongly preferred
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast‑paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred

The Prince George Residence, 14 East 28th Street, New York, New York, United States of America