Case Manager, Outreach

Breaking Ground; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Breaking Ground is seeking a Case Manager, Outreach in New York City to provide direct services to a caseload of about 25 clients, including assessments, benefits assistance, and support to achieve housing and recovery goals. You will conduct psychosocial evaluations and connect clients to psychiatric and medical services, staying aligned with agency standards.

Reporting to the Team Leader, Outreach, this 35-hour-week role emphasizes harm reduction, client engagement, documentation, crisis

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Two years of experience working with homeless adults and substance abuse issues.
• Experience with harm reduction and motivational interviewing techniques preferred.
• Valid NY, NJ, CT, or PA driver’s license with a good driving record is a condition of employment.
• Excellent writing and communication skills; proficient with computers.

Responsibilities

• Provide direct services to a caseload of approximately 25 clients, including assessments, benefits assistance, and other services necessary to support housing and recovery goals.
• Conduct psychosocial evaluations.
• Connect clients to psychiatric services.
• Connect clients to medical treatment and substance use treatment facilities when applicable.
• Obtain identification, public benefits, and other applicable income sources for clients.
• Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans.
• Prepare all documentation for housing applications.
• Assist and counsel clients in the process of obtaining permanent housing.
• Maintain record keeping in compliance with agency standards as well as those of City and State agencies.
• Intervene in crisis situations.
• Escort clients to appointments when needed.
• Provide assistance with self-administration of medication consistent with Breaking Ground's policies and procedures (upon training).
• Performs other related duties as assigned.

Skills

Harm reduction

Motivational interviewing

Writing and communication

Word processing

Excel proficiency

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Word

Excel

Job description

S2H Manhattan, 15 East 27th Street, New York, New York, United States of America

Job Description

Posted Tuesday, August 4, 2026 at 4:00 AM

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn\'t stop at providing housing. Breaking Ground\'s programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Breaking Ground’s Street to Home program s makes regular contact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year. The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground places remain stably housed

Reporting to the Team Leader, the Case Manager , Outreach will provide case management services to people experiencing homelessness , some with mental illness and/or substance use disorders, in order to assist the individual in the transition to permanent housing.

This position has a 35-hour work week.

ESSENTIAL DUTIES:

• Provide direct services to a caseload of approximately 25 clients, including conducting necessary assessments, benefits assistance , and other services necessary to support the client in achieving housing and recovery goals
• Conduct psychosocial evaluations
• Connect clients to psychiatric services
• Connect clients to medical treatment and substance use treatment facilities when applicable
• Obtain identification, public benefits , and other applicable income sources for clients
• Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans
• Prepare all documentation for housing applications
• Assist and counsel clients in the process of obtaining permanent housing
• Maintain record keeping in compliance with agency standards as well as those of City and State agencies
• Intervene in crisis situations
• Escort clients to appointments when needed
• Upon training, provide assistance with self-administration of medication consistent with Breaking Ground\'s policies and procedures
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience
• Two years of experi ence working with homeless adults and substance abuse issues preferred
• Experience with harm reduction and motivational interviewing techniques strongly preferred
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment
• Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs
• Excellent writing and communication skills

S2H Manhattan, 15 East 27th Street, New York, New York, United States of America