Case Manager Willets Point

Breaking Ground; New York (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

Breaking Ground in New York City is seeking a Case Manager, Permanent Housing to support individuals remaining housed by coordinating services, benefits, and daily living supports.

The role involves collaborating with clients who may have multiple disabilities, conducting home visits, linking to psychiatric and medical care, and helping with recertification while maintaining accurate records.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Two years of experience with homeless adults and substance use issues preferred.
• Experience with harm reduction and motivational interviewing strongly preferred.
• Valid driver’s license with a good driving record preferred.

Responsibilities

• Provide direct services to a caseload of approximately 15 clients, including home visits, assessments, benefits assistance, and other housing support services.
• Coordinate benefits, link clients to community services, and support housing stability.
• Conduct psychosocial assessments and crisis intervention when needed.
• Assist with documentation, recertification, and preparation of housing paperwork.
• Escort clients to appointments and maintain compliant records.

Skills

Harm reduction

Motivational interviewing

Communication skills

Writing skills

Education

Bachelor’s Degree or equivalent work experience

Job description

126-43 39th Ave, Flushing, NY 11368, USA

Job Description

Posted Wednesday, July 29, 2026 at 4:00 AM

ABOUT US: - We believe that everyone deserves a home!
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn\'t stop at providing housing. Breaking Ground\'s programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

TheCase Manager, Permanent Housing is responsible for providing support services to help individuals remain housed and to address needs such as benefits/entitlements, activities of daily living, substance abuse and mental health services. The Case Manager conducts home visits and links the client with local services in the community, as well as coordinating group activities for their caseload. The Case Manager provides case management services to formerly homeless individuals, some with multiple disabilities, in order to help the individual transition and adjust to permanent housing.

ESSENTIAL DUTIES:

• Provide direct services to a caseload of approximately 15 clients, including conducting home visits, necessary assessments, benefits assistance, and other services necessary to support the client in maintaining housing and achieving recovery goals
• Conduct initial and ongoing assessments of clients, including completion of biannual and psychosocial assessments, and provide crisis intervention when needed
• Conduct psychosocial evaluations
• Connect clients to psychiatric services
• Connect clients to medical treatment and substance use treatment facilities when applicable
• Connect clients to job training programs, recreational activities, community services, food and nutrition programs
• Obtain identification, public benefits, and other applicable income sources for clients
• Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans
• Assist clients with preparation of documents needed for recertification and maintaining their housing
• Escort clients to appointments when needed
• Maintain record keeping in compliance with agency standards as well as those of City and State agencies
• Intervene in crisis situations
• Upon training, provide assistance with self-administration of medication consistent with Breaking Ground\'s policies and procedures
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience
• Two years of experience working with homeless adults and substance abuse issues preferred
• Experience with harm reduction and motivational interviewing techniques strongly preferred
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred
• Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs
• Excellent writing and communication skills

126-43 39th Ave, Flushing, NY 11368, USA