Social Media Community Manager - E-commerce Focus

Placements24; United States; Remote; USD 11.000 - 18.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Brand voice shaping

Collaborative team

Professional development

Employee discounts

Paid leave

Zusammenfassung

Placements24 is seeking a dynamic Social Media Community Manager for a growing e-commerce client based in Tembisa, Gauteng. You will cultivate online communities and respond to inquiries, shaping a positive customer experience across platforms.

Responsibilities include growing engagement, translating conversations into insights for marketing, and collaborating with support to ensure a cohesive brand voice. This role offers growth in a fast-moving, customer-centric environment.

Qualifikationen

• Proven experience as a Social Media Community Manager or similar role.
• Excellent written and verbal communication with a friendly tone.
• Deep understanding of major social platforms and community features.

Aufgaben

• Manage and grow social media communities across platforms.
• Engage with followers daily, respond to inquiries promptly and professionally.
• Foster positive interactions and user-generated content to boost loyalty.
• Monitor conversations for brand mentions, trends, and feedback; escalate as needed.
• Develop and implement engagement strategies to increase participation and loyalty.
• Create engaging content (polls, Q&As, contests) tailored to the community.
• Identify sentiment themes and report actionable insights to marketing.
• Collaborate with support and marketing for a cohesive customer experience.
• Stay updated on best practices and emerging tools.
• Moderate discussions and maintain a welcoming environment.

Kenntnisse

Social Media Mgmt

Community Engagement

Customer Service

Content Creation

Communication

Tools

Hootsuite

Buffer

Sprout Social

Jobbeschreibung

About the Role

Our client, a thriving e-commerce business, is seeking a dynamic and engaging Social Media Community Manager to cultivate and grow its online community. This role is pivotal in fostering brand loyalty, driving customer engagement, and enhancing the overall customer experience across all social media platforms. You will be the voice of our brand online, responsible for interacting with customers, responding to inquiries, and building a positive and active community around our products. The ideal candidate possesses exceptional communication skills, a deep understanding of social media dynamics, and a passion for customer service within the e-commerce sector. This role, based in Tembisa, Gauteng, offers a fantastic opportunity to make a tangible impact on our brand's relationship with its customers. We are looking for a proactive, empathetic individual who can effectively manage online conversations and translate community sentiment into actionable insights for the marketing team. If you are adept at building relationships and passionate about the intersection of e-commerce and community, this is the role for you.

Key Responsibilities

• Manage and grow Our client's social media communities across platforms like Facebook, Instagram, Twitter, and relevant forums.
• Engage with followers daily, responding to comments, messages, and inquiries in a timely, professional, and brand-consistent manner.
• Foster positive interactions, encourage user-generated content, and build strong relationships with customers and brand advocates.
• Monitor social media conversations for brand mentions, industry trends, and customer feedback, escalating issues as needed.
• Develop and implement community engagement strategies to increase participation and brand loyalty.
• Create and share engaging content, including polls, Q&As, contests, and behind-the-scenes glimpses, tailored to community interaction.
• Identify and report on community sentiment, key discussion themes, and potential areas for improvement.
• Collaborate with customer support and marketing teams to ensure a cohesive customer experience.
• Stay informed about social media best practices and emerging community management tools.
• Assist in moderating online discussions and ensuring a safe and welcoming environment for all community members.

Requirements

• Proven experience as a Social Media Community Manager or similar role, with a strong understanding of e-commerce customer engagement.
• Excellent written and verbal communication skills, with a friendly and approachable tone.
• Deep understanding of major social media platforms and their respective community features.
• Experience in customer service or support is highly advantageous.
• Ability to empathize with customers and resolve issues effectively.
• Proficiency in using social media management and monitoring tools.Creative mindset with the ability to generate engaging content ideas.
• Strong organizational skills and ability to manage multiple conversations simultaneously.
• Passion for building online communities and fostering brand loyalty.
• Familiarity with the Tembisa, Gauteng local market is a plus.

Benefits

• Competitive salary package.
• Opportunity to shape the voice and community of a growing e-commerce brand.
• Collaborative and supportive team environment.
• Professional development opportunities.
• Employee discounts on our product range.
• Standard company benefits including paid leave.