Social Media and Community Manager

Placements24; Waukee (IA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Professional development

Job summary

Placements24 is seeking a passionate Social Media and Community Manager to grow an engaged online community for our Paarl-based e-commerce brand. You will craft compelling content, respond to customers, and drive brand loyalty through authentic engagement.

You will strategize across Instagram, Facebook, Twitter, and Pinterest, monitor channels, analyze metrics, and collaborate with marketing and customer service to ensure a cohesive brand experience and meaningful interactions with followers.

Qualifications

• Proven experience as a Social Media Manager or Community Manager.
• Excellent written and verbal communication skills, with a strong understanding of brand voice.
• Demonstrated ability to create engaging content (text, images, simple video).
• Experience with social media management tools and analytics platforms.
• Passion for building online communities and interacting with customers.
• Understanding of e-commerce and digital marketing principles.

Responsibilities

• Develop and execute social media strategies to increase brand awareness, engagement, and customer loyalty.
• Create, curate, and publish daily content across platforms like Instagram, Facebook, Twitter, and Pinterest.
• Monitor social media channels, respond to comments and messages in a timely and brand-consistent manner.
• Actively engage with followers, initiate conversations, and foster a positive and interactive online community.
• Analyze social media performance metrics and provide regular reports on key insights and trends.
• Collaborate with marketing and customer service teams to ensure a cohesive brand experience.

Skills

Social media management

Community management

Content creation

Brand voice

Social media analytics

Job description

About the Role

Our client is seeking a passionate Social Media and Community Manager to build and nurture an engaged online community for their e-commerce brand in Paarl . This role requires a strategic thinker with a knack for creating compelling content and fostering meaningful interactions. You will be responsible for managing our social media presence, responding to customers, and driving brand loyalty through authentic engagement. This is a key position for someone who loves connecting with people online and understands how to translate community building into business growth.

Key Responsibilities

• Develop and execute social media strategies to increase brand awareness, engagement, and customer loyalty.
• Create, curate, and publish daily content across platforms like Instagram, Facebook, Twitter, and Pinterest.
• Monitor social media channels, respond to comments and messages in a timely and brand-consistent manner.
• Actively engage with followers, initiate conversations, and foster a positive and interactive online community.
• Analyze social media performance metrics and provide regular reports on key insights and trends.
• Collaborate with marketing and customer service teams to ensure a cohesive brand experience.

Requirements

• Proven experience as a Social Media Manager or Community Manager.
• Excellent written and verbal communication skills, with a strong understanding of brand voice.
• Demonstrated ability to create engaging content (text, images, simple video).
• Experience with social media management tools and analytics platforms.
• Passion for building online communities and interacting with customers.
• Understanding of e-commerce and digital marketing principles.

Benefits

• Competitive annual salary.
• Hybrid work model offering a balance of office and remote flexibility.
• Opportunities for professional development in social media marketing.
• Health insurance and wellness programs.
• A collaborative and supportive work culture in the scenic Paarl region.