Social Media Community Manager (Contract)

Catapult Solutions Group; San Diego (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Catapult Solutions Group is seeking a Social Media Community Manager to represent major consumer brands across Reddit, TikTok, Instagram, YouTube, X, threads and other platforms. The role focuses on community engagement, organic social, social listening, and brand reputation.

You will engage directly with consumers, identify opportunities to join conversations, and help build trusted communities where the brand provides genuine value. Reddit expertise is especially important.

Qualifications

• 4+ years of experience in community management or organic social roles.
• Proven ability to engage consumers directly on behalf of a brand.
• Strong writing skills with adaptable brand voice across platforms.

Responsibilities

• Engage consumers across Reddit, TikTok, Instagram, YouTube, X and Threads.
• Build and grow trusted online communities with focus on Reddit.
• Write authentic responses using established brand voices and personas.
• Monitor conversations, trends, sentiment, and issues across platforms.
• Use Sprinklr for social listening to identify insights and opportunities.
• Support organic publishing and real-time community engagement.
• Help develop social playbooks and engagement guidelines.
• Respond to customer questions and steer conversations when needed.
• Collaborate with Marketing, Communications, Customer Care and agencies.

Skills

Community management

Organic social

Social listening

Brand reputation

Reddit engagement

Creative writing

Tools

Sprinklr

Job description

We’re looking for a Social Media Community Manager to represent major consumer brands across Reddit, TikTok, Instagram, YouTube, X, Threads, and other social platforms.

This role is focused on community engagement, organic social, social listening, and brand reputation. You’ll engage directly with consumers, identify opportunities to join relevant conversations, and help build trusted communities where the brand provides genuine value.

Reddit expertise is especially important. We’re looking for someone who understands how to participate authentically in communities rather than simply pushing branded content.

What You'll Do

• Engage directly with consumers across Reddit, TikTok, Instagram, YouTube, X, and Threads.
• Build and grow trusted communities, with a strong focus on Reddit.
• Write authentic, platform-appropriate responses using established brand voices and personas.
• Monitor social conversations, trends, sentiment, and emerging issues.
• Use social listening tools such as Sprinklr to identify customer insights and engagement opportunities.
• Support organic social publishing and real-time community engagement.
• Help develop social playbooks and guidelines for when and how the brand should engage.
• Respond to customer questions and steer service issues or sensitive conversations when needed.
• Partner with Marketing, Communications, Customer Care, and agency teams to support community and brand reputation.

What We're Looking For

• 4+ years of experience in community management, organic social, or social media management.
• Strong hands-on experience with Reddit and Reddit community engagement.
• Experience directly engaging consumers on behalf of a brand.
• Strong knowledge of Reddit, TikTok, Instagram, YouTube, X, and Threads.
• Experience with social listening tools such as Sprinklr or similar platforms.
• Strong writing skills with the ability to adapt brand voice across platforms and audiences.
• Experience monitoring social sentiment, trends, and emerging issues.
• Strong judgment when handling customer concerns, sensitive conversations, and escalation decisions.
• Experience in fintech, financial services, regulated industries, or consumer brands is a plus.

Schedule:

Weekend availability may occasionally be required during peak business periods.