Social Media Community Manager

TalentBurst; Overland Park (KS); Hybrid; USD 55,000 - 75,000; Full time

Job summary

A leading staffing supplier, TalentBurst is seeking a Social Media Community Manager to join their team on a contract basis. This role involves managing online communities, developing communication frameworks, and collaborating with various teams to ensure effective engagement. The ideal candidate will bring 5+ years of experience in social media management and a Bachelor's degree in Marketing, while providing insights into community sentiments and trends. This professional hybrid role offers a flexible 32-hour work week.

Qualifications

• 5+ years in social media/community management required.
• Strong command of platforms including Facebook, Instagram, TikTok, YouTube, and Reddit.
• Familiarity with AI tools for community engagement preferred.

Responsibilities

• Lead the development of communication frameworks using AI tools.
• Build audience communities by engaging beyond owned channels.
• Provide analytics and sentiment tracking to stakeholders.

Skills

Interpersonal communication

Written communication

Community engagement

Social media management

Education

Bachelor's degree in Marketing

Tools

Emplifi

Smartsheets

Google Suite

Job description

Job Title: Social Media Community Manager (Contractor)
Duration: 6- Months maximum of 1499 hr/yr
Work Schedule: Monday–Friday (32-hour work week, flexible)
Start/End Times: 9:00 AM – 5:00 PM CT (flexible)
Work Environment: Professional, Hybrid

Job Description – Key Responsibilities:

• Lead the development of proactive and reactive communication frameworks using AI tools to tailor responses across platforms.
• Define and evolve platform-specific tone-of-voice guidelines.
• Build audience communities by engaging beyond owned channels to grow reach.
• Manage and develop responses to social platform comments and partner with the Customer Experience Engagement Center (CXEC) for execution.
• Collaborate with Brand and PR teams to align Q&A and legal-approved responses for social-first content.
• Monitor veterinary conversations (branded/unbranded) in open and closed groups; report insights to the business.
• Act as the point of contact for CXEC for community management-related queries.
• Provide detailed analytics and sentiment tracking to stakeholders.
• Share feedback with the paid media team on campaign community sentiment.
• Identify trends and influencers to inform content and marketing strategy.
• Coordinate "surprise and delight " opportunities in partnership with CXEC.
• Stay current on industry trends and community behaviors.

Required Qualifications:

• Bachelor's degree in Marketing or related field.
• 5+ years of experience in social media/community management.
• Strong command of platforms including Facebook, Instagram, TikTok, YouTube, Reddit.
• Experience with tools like Emplifi (preferred).
• Strong interpersonal and written communication skills.

Preferred Qualifications:

• Familiarity with AI tools for community engagement.
• Proficient in Smartsheets and Google Suite.

Job Title: Social Media Community Manager (Contractor)
Duration: 6- Months maximum of 1499 hr/yr
Work Schedule: Monday–Friday (32-hour work week, flexible)
Start/End Times: 9:00 AM – 5:00 PM CT (flexible)
Work Environment: Professional, Hybrid

Job Description – Key Responsibilities:

• Lead the development of proactive and reactive communication frameworks using AI tools to tailor responses across platforms.
• Define and evolve platform-specific tone-of-voice guidelines.
• Build audience communities by engaging beyond owned channels to grow reach.
• Manage and develop responses to social platform comments and partner with the Customer Experience Engagement Center (CXEC) for execution.
• Collaborate with Brand and PR teams to align Q&A and legal-approved responses for social-first content.
• Monitor veterinary conversations (branded/unbranded) in open and closed groups; report insights to the business.
• Act as the point of contact for CXEC for community management-related queries.
• Provide detailed analytics and sentiment tracking to stakeholders.
• Share feedback with the paid media team on campaign community sentiment.
• Identify trends and influencers to inform content and marketing strategy.
• Coordinate "surprise and delight " opportunities in partnership with CXEC.
• Stay current on industry trends and community behaviors.

Required Qualifications:

• Bachelor's degree in Marketing or related field.
• 5+ years of experience in social media/community management.
• Strong command of platforms including Facebook, Instagram, TikTok, YouTube, Reddit.
• Experience with tools like Emplifi (preferred).
• Strong interpersonal and written communication skills.

Preferred Qualifications:

• Familiarity with AI tools for community engagement.
• Proficient in Smartsheets and Google Suite.

#TB_PH

About the company

Founded in 2002, TalentBurst is the national leader staffing supplier to large MSP contingent workforce programs. Through our 4 delivery centers in Boston, San Francisco, Miami and Gurgaon, India we support 90 Fortune 500 customers every week filling I...

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.