SOCIAL MEDIA ASSISTANT

VaVa Virtual Assistants; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading virtual assistance company is seeking a skilled Virtual Social Media Assistant to manage client relationships effectively and execute tailored social media strategies. The ideal candidate should have a solid two years of experience in similar roles, exceptional communication skills, and expertise with social media platforms. The position is remote, and collaboration with a dynamic team is expected to ensure client satisfaction and adhere to the company's values.

Qualifications

• At least 2 years of demonstrated experience in virtual roles.
• Excellent knowledge of social media platforms and trends.
• Strong experience with tools like Google Suite and graphic design.

Responsibilities

• Execute and implement social media strategies for clients.
• Manage and create social media content and graphics.
• Ensure client satisfaction through effective communication and problem-solving.

Skills

Client Management

Social Media Strategy

Content Creation

Communication

Problem Solving

Tools

Social Media Management Tools

Graphic Design Tools

Google Suite

Job description

VIRTUAL SOCIAL MEDIA ASSISTANT - CONTRACT/REMOTE

VaVa Virtual Assistants is a remote company based out of Atlanta, Georgia. We help businesses thrive by connecting them with one of our virtual professionals for specialized support across various industries. While our team is remote, we enjoy getting to know one another through daily conversation, project collaboration, and all-company virtual gatherings.

We are looking for a skilled Social Media Assistant who is capable of managing the account and client relationship. You will be responsible for running your service seamlessly and efficiently to ensure client satisfaction. To succeed in this role, you must be self-motivated, self-disciplined, and demonstrate a level of expertise that qualifies you to be a trusted advisor to our clients.

In addition to having the opportunity to work with our clients, you will be connected to the rest of our VaVa Team. This community is made up of kind, talented, and driven contractors that truly want to see one another succeed. You will be included in regular calls with clients and other contractors, and have the opportunity to reflect our company’s mission, vision, and values.

Please look closely at the requirements and qualifications listed below as these are what will lead to success in this role. We sincerely appreciate your interest in joining our team!

EXPECTATIONS

Represent VaVa Virtual Assistants in a Positive & Professional Manner

• Demonstrate an exceptional work ethic and a positive attitude in all interactions
• Ensure all communication reflects the company’s values and level of professionalism
• Embrace VaVa values, standards, and contribute to a thriving company culture

Take Ownership of Client Satisfaction

• Lead and manage client accounts and interactions
• Understand and anticipate client needs while also communicating progress and updates
• Address challenges and problem solve without compromising quality of service
• Demonstrate a commitment to excellence in high-quality work and attention to detail
• Awareness of and adherence to engagement hours, and opportunities or needs to adjust hours for service

VIRTUAL SOCIAL MEDIA ASSISTANT - CONTRACT/REMOTE

VaVa Virtual Assistants is a remote company based out of Atlanta, Georgia. We help businesses thrive by connecting them with one of our virtual professionals for specialized support across various industries. While our team is remote, we enjoy getting to know one another through daily conversation, project collaboration, and all-company virtual gatherings.

We are looking for a skilled Social Media Assistant who is capable of managing the account and client relationship. You will be responsible for running your service seamlessly and efficiently to ensure client satisfaction. To succeed in this role, you must be self-motivated, self-disciplined, and demonstrate a level of expertise that qualifies you to be a trusted advisor to our clients.

In addition to having the opportunity to work with our clients, you will be connected to the rest of our VaVa Team. This community is made up of kind, talented, and driven contractors that truly want to see one another succeed. You will be included in regular calls with clients and other contractors, and have the opportunity to reflect our company’s mission, vision, and values.

Please look closely at the requirements and qualifications listed below as these are what will lead to success in this role. We sincerely appreciate your interest in joining our team!

EXPECTATIONS

Represent VaVa Virtual Assistants in a Positive & Professional Manner

• Demonstrate an exceptional work ethic and a positive attitude in all interactions
• Ensure all communication reflects the company’s values and level of professionalism
• Embrace VaVa values, standards, and contribute to a thriving company culture

Take Ownership of Client Satisfaction

• Lead and manage client accounts and interactions
• Understand and anticipate client needs while also communicating progress and updates
• Address challenges and problem solve without compromising quality of service
• Demonstrate a commitment to excellence in high-quality work and attention to detail
• Awareness of and adherence to engagement hours, and opportunities or needs to adjust hours for service

Operational Responsibilities:

• Provide high-quality administrative support to clients, and occasionally collaborate with fellow VaVa team members as an opportunity for growth and to increase level of service
• Effectively manage tasks, projects, and deadlines to always meet client expectations
• Maintain open communication with the client, external stakeholders, and the VaVa team
• Provide the utmost care with keeping sensitive and confidential information private and secure at all times

RESPONSIBILITIES

• Executing and implementing a social media strategy for Clients.
• Managing and creating social media content and graphics.
• Excellent knowledge of social media platforms.
• Ability to define audiences, the buyer persona approach, grow brand awareness, and increase impressions.
• Defining, measuring, and reporting relevant social media KPIs.
• Remaining up-to-date with social media best practices and new technologies.
• Utilizing social media management tools.
• Proficient with graphic design tools and able to utilize web resources to create basic but professional-looking graphics or design elements.
• Problem-solving and making last-minute adjustments as needed based on Client preferences.
• Providing consistent, grammatically correct, and timely communication to the Client.
• Ability to write content in Client and Client company voice.
• Successfully managing projects using technology.
• Collaborating and presenting effectively with a variety of individuals.
• Managing competing priorities.
• Using stellar grammar and organization in emails, documents, posts, captions, etc. (all written communication).
• Learning Client’s preferences and providing them with work catered to their preferences.
• Other Social Media tasks as requested.

GENERAL QUALIFICATIONS

• Must reside and be authorized to work in the United States
• At least 2 years of the demonstrated experience outlined above
• At least 2 years of experience working full-time in a virtual role
• Available at least 20 hours per week to support high-touch, deliverable-focused clients.

TECHNICAL QUALIFICATIONS

• Knowledge of all social media platforms, as well as staying current on trends
• Knowledge of various technologies (social media platforms, scheduling software, project management, CRMs) to manage and make recommendations to Clients.
• Strong experience with technology such as: Social Media platforms and tools, Google Suite, Microsoft Office, Slack, and Project Management Tools.

Are you authorized to work lawfully in the United States?*

Are you available for at least 20 hours/week to support high-touch clients daily?*

Are you available between 8am and 5pm Monday through Friday in your time zone?*

Does your schedule allow you to communicate quickly and regularly during the day with clients?*

How many years of experience do you have serving in the role you're applying for?*

How many years of experience do you have working virtually?*

What is your level of interest in working as a 1099 contractor?*

Tell us why you are looking for a remote contract position.*

What is your typical freelance hourly rate?*

Do you have experience working with an agency model?*

Is there a secondary position you'd be interested in?* Social Media Assistant Social Media Manager Billing Assistant Bookkeeper Lead Generation Assistant Sales Assistant Web Developer Graphic Designer Content Writer None

What is your personality type? (DISC, Enneagram, Myers Briggs, etc)*

Where did you hear about us?*

What social media platforms do you have experience working with?*

What is your favorite social media scheduler, and why?*

What other specific tools and programs are you experienced with that aid in your social media support services?*

What is your level of experience with implementing a social media strategy?*

What is your level of experience in providing engagement support for clients within their online communities?*

What specific client industries do you have experience working in?*

What is your level of experience providing social media support services for a client industry you are not immediately familiar with?*

What would you do if you had an urgent question but couldn’t find anyone online?*

Please describe your process for creating content that follows the voice and brand of a company.*

Provide an example of a marketing campaign that you think is weak and the adjustments you would make for it to be stronger.*

Create a social media graphic for VaVa Virtual Assistants Instagram account (as a png or jpg).*

Please add a link to your current portfolio here.

*This can include a website link or a shareable link to a folder/PDF in Google Drive.*

What is important to you in a company culture?*

Do you consent to us sharing your resume with potential clients who may be a good fit for your skills and experience, based on the information provided in your application?*

Are you open to being considered for a hybrid work opportunity in your area with a potential client who may be a good fit for your skills and experience?*